HR & Admin Manager

1. Job Purpose

The Admin & HR Manager is responsible for leading all HR operations and administrative functions at the market level, ensuring workforce readiness, strict compliance, and smooth operations in a fast-paced, high-growth environment. This role plays a critical part in stabilizing large-scale frontline workforce operations (e.g., drivers, technicians, operations staff). Location: Europe This role will support operations across multiple European markets.

1. Key Responsibilities

A. HR Operations & Workforce Management

• Lead manpower planning and control to meet aggressive business expansion targets.
• Ensure timely hiring coordination and onboarding readiness in partnership with TA teams.
• Manage day-to-day HR operations for large-scale, multi-location workforce.
• Oversee employee lifecycle processes: onboarding, probation, transfers, exits.

B. Employee Relations & Labor Compliance

• Handle complex employee relations cases across multiple provinces/locations.
• Act as escalation point for disciplinary actions, disputes, and labor conflicts.
• Ensure full compliance with local labor laws, internal policies, and audit requirements.
• Lead engagement initiatives to stabilize workforce and reduce attrition in high-pressure operations.

C. Compensation, Benefits & Payroll Governance

• Oversee payroll operations, ensuring accuracy and timeliness for mass workforce.
• Control HR budget, headcount cost, and productivity metrics.
• Ensure compliance in PIT (Personal Income Tax), social insurance, and mandatory benefits.
• Manage benefits schemes and ensure alignment with company policies and local practices.

D. Administrative & Operational Support

• Lead all administrative functions: office operations, facilities, asset management, vendor coordination.
• Ensure operational readiness for new site launches or market expansion.
• Optimize administrative processes to support large-scale field operations.

E. Reporting & Stakeholder Management

• Prepare and present HR reports to leadership and regulatory authorities.
• Work closely with Operations, Finance, Legal, and HQ HR teams.
• Provide insights on workforce trends, risks, and improvement actions.

1. Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 7–10+ years of experience in HR & Admin, with at least 3 years in managerial roles.
• Strong experience in mass hiring / operations-heavy environments (logistics, mobility, retail, manufacturing…).
• In-depth knowledge of labor law, payroll, tax, and insurance.
• Proven ability to manage large, distributed workforce (hundreds to thousands).
• Strong leadership, resilience, and ability to work under high pressure and ambiguity.

1. Key Competencies

• Workforce Planning & Execution
• Labor Law & Compliance Expertise
• Stakeholder & Conflict Management
• Data-driven Decision Making
• High Ownership & Execution Speed