Helpdesk Engineer – UK – Long Bennington Lyngsoe Library Systems

Want to help Lyngsoe Library Systems to create and strengthen software and hardware products dedicated to automation of physical processes in public and academic libraries globally? Although often associated with dusty bookshelves, libraries are in fact technological front-runners, who for decades have embraced the use of digital solutions using automated material handling, RFID and a wide range of electronic means to be able to provide a good support to the huge number of users, while taking on ever more new activities in the libraries. In Lyngsoe Library Systems we understand the importance of providing reliable, easy-to-use automation solutions, who together with our dedicated and knowledgeable staff, enable the libraries to continue their transformation into advanced community centres. If you can see yourself as a part of the team in Lyngsoe Library Systems, who cherish and support libraries in all shapes and sizes, then join our international team of dedicated “Library lovers”. We are looking to recruit a Helpdesk Engineer to work at our UK office located in Long Bennington, Lincolnshire. We expect the successful applicant to develop and become a valued member of our team in the coming years so you should be a motivated individual with a long-term commitment to the company and to our commitment of working for libraries. The Role: Reporting to the Customer Service Manager you will be responsible for providing technical support to Public, University, College and School Libraries. The role will be office based providing both remote/online support to our customers and Partners. You will be responsible for delivering high standards of service across a range of products, ensuring that customers are managed efficiently and effectively. This client-facing role requires an experienced individual who can demonstrate enthusiasm, confidence and the flexibility to manage the needs of their clients. Excellent interpersonal skills are essential to this role. To succeed you need to demonstrate:

• Excellent communication skills
• Problem solving to a high degree
• Ability to deal with challenging situations
• Prioritise your workload effectively

The ideal candidate will be multi skilled having a good level of IT and computer skills including a basic knowledge of electrical, electronic & mechanical systems. You must also be a motivated team player with a commitment to deliver outstanding customer service & support. Other desirable attributes include:

• Previous help desk experience in an electronic or IT environment
• Some experience within a similar role – however, training will be given.

You must have a current driving licence and valid passport and be prepared to have a DBS check. Salary £28k (Dependent on experience). Lyngsoe Library Systems offers an exciting job opportunity in an inspiring environment. You will become a member of one of our multiple highly professional and dedicated teams working to deliver customer focused solutions, contributing to multiple projects in dynamic structures with a strong technical and commercial commitment. This is a unique opportunity to develop your personal and professional skills. We care about your career path, work-life-balance and nurture a Lyngsoe UNITED spirit across our more than 200 employees, striving to support each other and have fun. If you have questions or need further information about the position, please contact Customer Service Manager, Mark Musson mus@lyngsoesystems.com , 01400 283850 or HR Manager Anna Larsen, mobile+45 2232 7232. Learn more on https://www.lyngsoesystems.com/library If you have any questions, please contact Mark Musson mus@lyngsoesystems.com Tlf.: +441400283863 Tlf.: +447973102042 Application deadline: Ongoing Apply