Head of Operational Risk & Resilience

Stronger together - Join our team As one of the top companies for payment solutions in the Nordic region, we offer a stimulating and creative work environment. We’re always open to new ideas and ways of doing things, while also striving to make things simpler and easier for our customers. At Swedbank Pay, you can develop and expand your competence while working alongside engaging leaders and colleagues. If you’re looking to be challenged in your role and be part of a strong professional community, then this may be the workplace for you. Swedbank Pay is looking for a Head of Operational Risk & Resilience to be responsible for leading first‑line Operational Risk Management, Business Continuity Management (BCM), Crisis Management (CMT), Internal Control, Enterprise Process Governance, and oversight of regulatory reporting. This is a role for someone who wants to influence how an entire organisation thinks about risk and resilience, safeguard essential services and reputation, and turn regulatory demands into a strategic advantage. More About The Position Key responsibilities:

• Lead and coordinate a small team of subject matter experts to support operational resilience and compliance
• Ensure operations are compliant, resilient, sustainable, and effective in line with regulatory requirements, including DORA
• Oversee and strengthen frameworks for risk, controls, and processes to support regulatory expectations
• Ensure regulatory reporting is accurate, complete, timely, and aligned with underlying frameworks
• Maintain consistency between reported data and actual risk, control, and process environments
• Drive continuous improvement of governance, reporting, and operational resilience practices

We are looking for someone that has:

• Relevant leadership experience with documented personnel responsibility
• Strong ability to structure, guide, and provide hands-on support in risk and control activities
• Proven experience in proactively identifying, assessing, documenting, and following up on risks
• Experience in managing and remediating regulatory gaps and findings, including those identified through regulatory reporting
• Solid understanding of regulatory reporting requirements and their linkage to risk, control, and process frameworks
• Ability to drive accountability, transparency, and a strong risk and reporting culture across an organisation
• Experience working with business-critical services, assets, and value chains in a regulated environment
• Strong stakeholder management skills, with the ability to ensure clear ownership of risk, continuity, process, and reporting responsibilities
• High level of integrity and ability to safeguard organisational reputation through effective governance and risk management
• To succeed in this role, you need to be able to communicate effortlessly in both Swedish and English, both verbally and in writing

What can we offer you? We offer all our employees an attractive benefits package and you have great opportunities to develop and influence your working day. We like to have fun together and offer different social activities during the year. We provide our employees the possibility to grow with us internally with on-the-job training, hands on experiences and opportunities for self development. We offer a centrally located work environment in our office at Kungsgatan 36 in Stockholm. Want to be our Head of Operational Risk & Resilience? Send us your application today! The position is full time and begins according to agreement. Location: Stockholm The last day to apply is 2026-10-18. Applications are confidential. Candidate selection and interviews are on-going and the position may be filled prior to the last day to apply. For questions about this position, please contact Johan Tjernell, johan.tjernell@swedbankpay.com Swedbank Pay does not discriminate anybody based on gender, age, sexual orientation or sexual identity, ethnicity, religion or disability – everybody is welcome. We value the qualities that a diverse group of people brings to our business. In order to be as open-minded as possible in our recruitment, we use anonymization of the CV. We also ask you to exclude: name, age, gender and photos in your personal letter. As part of our recruitment process, we validate identity and conduct background checks to ensure a secure hiring experience. Please note that we have already chosen our recruitment channels and therefore do not wish to be approached by external recruitment firms or ad sellers. Swedbank Pay specialises in payment solutions for resellers and e-commerce, and is dedicated to creating a world where payments between buyers and sellers are as safe and as simple as possible – whether it’s online or in person. We are driven by innovation and our ambition to help people, businesses, and society grow. Today, we are one of the leading companies within payment solutions that operates in Sweden, Norway, Denmark, and Finland. Something that wouldn’t have been possible without our passionate and skilled co-workers! Our organisation and everything we do is built on our core values: Open, Simple, and Caring.