Guest Relation Officer

At our historic waterfront home, we believe that true hospitality isn't just about checking boxes, it’s about the way a person feels the moment they walk through our doors. We are looking for a Guest Relations Officer who doesn't just provide service, but creates a sense of belonging. Including you, the Guest Relations team will consist of three colleagues and together, you will be the soul of the lobby, sharing ideas, supporting one another, and brainstorming those creative "wow" moments that define the Admiral Experience. If you value a workplace where your voice is heard and your personality is your greatest asset, you’ll fit right in. The Role: The Heart of the House As our Guest Relations Officer you are the guardian of the guest’s journey. Your mission is to turn a standard hotel stay into an "Admiral Experience." Whether you are welcoming a long-time regular back home or orchestrating a "wow" moment for a couple celebrating their 50th anniversary, you do it with a blend of professional grace and genuine, human warmth. Your key responsibilities;

• You’ll be the friendly face our VIPs and loyalty members look for, building relationships that go beyond a simple "hello."
• You’ll have the creative freedom to identify special milestones and craft personalized gestures that stay with guests long after they’ve checked out.
• You’ll collaborate closely with our Housekeeping, F&B, and Concierge teams to ensure that every detail of a guest's stay is seamless.
• When things don't go perfectly, you’re the calm in the storm. You listen with empathy and turn feedback into a reason for a guest to return.

You’ll Thrive In This Role If You

• Truly enjoy making people feel special and seen.
• Can communicate our hotel’s historic charm with passion.
• Have at least 2 years of experience in luxury hospitality or high-end guest service.
• Are tech-comfortable - we use Mews, so experience there (or a quick ability to learn) is a plus.
• Notice when a pillow is slightly askew or when a guest looks a bit lost before they even have to ask for help.

Why Admiral Hotel? At Admiral Hotel, you will become part of an open and collaborative environment where you have the opportunity to make a personal difference in both our operation and development. We place great emphasis on employee well-being and are proud to maintain a high level of engagement and job satisfaction across the organization. This is something we can clearly see reflected in our results – and just as importantly, something you can feel when you walk through the hotel. The Position Includes

• A full time position starting as soon as possible, with start date flexibility for the ideal candidate.
• Access to our Super Colleague Program, granting up to 4 free stays per year at our hotels and resorts in the Nordics together with a lot of attractive food and beverage discounts.
• Massage scheme and a wide selection of employee discounts to support your well-being.
• Dedicated colleagues who value collaboration, positivity, and a strong sense of community—here, we support each other in both big and small tasks to ensure an enjoyable workday.

Ready to join us? Submit your application using the form below. We look forward to hearing from you!