Front Office Duty Manager at Copenhagen Marriott Hotel

1. september 2026

As a Front Office Duty Manager, you will play a crucial role in ensuring each guest’s arrival and departure is seamless and memorable. You will be responsible for assisting with the arrival and departure experience of our guests, act on their needs during the stay and exceed their expectations. You will be reporting directly to the Front Office Manager, and you will be part of the Front Office team, which is running the Front Desk, At Your Service concept, guest Relation, Concierge and Bell Service. Your role

• Taking shifts in the Front Office departments overseeing Front Office operations and upholding quality standards.
• Providing outstanding guest service by anticipating needs and facilitating conversations.
• Assisting with reservations, upselling services, and promoting the Marriott Bonvoy Rewards Program.
• Ensuring effective communication across all departments to keep everyone informed about daily operation.
• Handling cash procedures, payments, and currency exchanges.
• Training and mentoring team members while promoting a positive work atmosphere.
• Supporting management with new initiatives and adhering to safety standards and brand standards.
• Acting as the Property Manager on Duty when necessary.

Are we the perfect match?

• A minimum of 2 years of experience in 4 or 5-star hotels.
• Exceptional communication skills in English.
• A strong customer service mindset with a passion for hospitality.
• A positive attitude, honesty, loyalty, and a genuine smile.
• Detail-oriented and a team player, ready to contribute to a vibrant team environment.
• Experience with the Opera property management system or similar.

Working Hours: A combination of morning, evening, and occasional night shifts. Weekend shifts every other weekend are required. We follow the Collective agreement, so you are ensured all rules are followed according to pay, time off, vacation etc. What’s in it for you? You’ll join one of Denmark’s largest hospitality groups, where colleagues from 60+ nationalities work together across hotels, venues, conferences and events in Copenhagen. Here, every role is close to the action; whether you meet our guests, support our events or help keep the business moving behind the scenes. You’ll become part of a fun workplace with high energy, many different career paths and room to grow with our B Corp certified business.

• A leadership role in a five-star international hotel on Copenhagen’s harbor front
• Close collaboration with experienced leaders across Rooms Division, Housekeeping, F&B and Engineering
• Fair pay and working conditions as well as a benefit package.
• A diverse and international workplace with colleagues from more than 60 nationalities and lots of different backgrounds
• Employee benefits: Enjoy 50% off at our own restaurants, special rates at our hotels and discounts with selected partner brands

Interested? Send us your application – we review candidates on an ongoing basis. If you have any questions, feel free to reach out to Front Office Manager Adeline Bezergheanu pr. E-mail adse@cphmarriott.dk Bellagroup is committed to equal employment opportunity and equal pay. We currently span more than 60 nationalities across our team and work with English as our corporate language. We encourage applicants from all backgrounds; eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion, to apply for roles in our team. Who are we? Bellagroup is one of Denmark’s leading hospitality companies, operating across hotels, venues, conferences and events in Copenhagen. Our B Corp-certified business is built around the purpose of “Hosting Moments That Matter”. Every year, we welcome more than 1 million guests from all over the world. Across Bella Center Copenhagen and our three international hotels – Copenhagen Marriott Hotel, AC Hotel Bella Sky Copenhagen and Crowne Plaza Copenhagen Towers – we offer nearly 1,600 rooms and extensive meeting and event facilities. At the core of how we work are our three values: Care for all, Make it happen, and Win together. These guide how we support each other, take responsibility, and meet both colleagues and guests every day. Copenhagen Marriott Hotel is a five-star international hotel located on the waterfront in the heart of the city. The hotel spans 11 floors with 406 rooms and meeting facilities for up to 600 guests, offering premium guest experiences in an international environment. Copenhagen Marriott Hotel is part of Marriott International. At Bellagroup, it’s all about people – guests, colleagues, and partners alike. Together, we create meaningful moments. When you’re here, it matters.