FRONT OF HOUSE SECURITY

• Part-Time position
• Salary: $45.45/hour

Job Summary The Front of House Security position plays a critical role in ensuring the safety, security, and positive guest experience at Playhouse Square. This role is responsible for providing security coverage, traffic control, and safety monitoring throughout Playhouse Square properties and their perimeters. Front of House Security Officers serve as visible ambassadors of the organization, delivering professional customer service while enforcing security policies, responding to incidents, and maintaining a safe environment for guests, staff, vendors, and visiting companies. Areas Of Direct Responsibility

• Guest Safety & Security Operations
• Access Control & Monitoring
• Incident Reporting & Hazard Identification
• Customer Service & Guest Assistance
• Communications & Coordination

Duties And Responsibilities Guest Safety & Security Operations

• Provides security presence within Playhouse Square properties and along the perimeter, in accordance with applicable laws and organizational policies.
• Remains at assigned post unless responding to a security-related situation.
• Acts within established police or deputy sheriff codes of conduct at all times.

Access Control & Monitoring

• Monitors guests entering and exiting the Center to ensure safe and orderly access.
• Observes and assesses guest behavior to identify potential security risks.
• Stays informed of all scheduled activities occurring during assigned shifts.

Incident Reporting & Hazard Identification

• Identifies, monitors, and reports hazardous or unsafe conditions throughout the Center.
• Documents and submits written reports regarding security breaches, incidents, or safety concerns in a timely and accurate manner.

Customer Service & Guest Assistance

• Provides information, directions, and general assistance to guests, staff, vendors, and visiting companies.
• Maintains a professional, approachable, and calm demeanor during all guest interactions.

Communications & Coordination

• Monitors and responds appropriately to communications via Playhouse Square two-way radio systems.
• Communicates clearly and professionally with Security leadership, fellow officers, and other departments as needed.
• Performs other duties as assigned.

Required Skills / Attributes

• Excellent verbal communication and interpersonal skills.
• Strong situational awareness and sound judgment in high-traffic public environments.
• Professional demeanor with the ability to interact effectively with diverse audiences.
• Ability to remain calm and composed during emergencies or stressful situations.
• Willingness to embrace and embody Playhouse Square’s mission, vision, values, and commitment to Diversity, Equity, Inclusion, and Belonging.
• Commitment to uphold and follow Playhouse Square’s Code of Engagement.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as required.
• Ability to stand and patrol for prolonged periods and respond quickly to security situations.

Qualifications

• Currently employed as a Cleveland Police Officer or a Cuyahoga County Deputy Sheriff.
• Prior experience working in public-facing security or law enforcement roles preferred.
• Demonstrated customer service skills and an outgoing, people-oriented approach.

In order to apply, please submit a resume to one of the following: E-mail to hrpt@playhousesquare.org Fax to 216-201-9448 Mail Playhouse Square Human Resources Department 1501 Euclid Avenue, Suite 200 Cleveland, OH 44115