Forward Deployed Engineer

{"lang":"en","role":["AI","Data, AI & Analytics"],"country":["Finland"],"seniority":["senior"],"image":"https://www.solita.fi/wp-content/uploads/2023/06/Solita-open-positions-39.jpg","intro":"We’re looking for a Forward Deployed Engineer to build trusted knowledge platforms."} Solita is helping to build knowledge platforms, sometimes called company brains, for our customers. These platforms connect company information to its business context, enabling employees and AI agents to find reliable answers, understand where they come from, and rely on having permission to see the information. The information usually already exists, spread across SharePoint sites, ticketing systems, ERP data, and the expertise of people who have spent years building the business. While building digital solutions is becoming easier and faster with AI-assisted development, creating trusted knowledge platforms still requires a deep understanding of business concepts, data, and how people make decisions. In this role, you’ll work closely with our customers’ domain experts to understand their business, which are the most valuable questions the platform should solve, and which sources and definitions those answers need. You then take each use case into production, where employees and agents rely on it in their daily work. AI coding agents are naturally used in your daily work. You’ll give them clear specifications, provide the right context, and ensure the quality and reliability of what is produced. While AI helps accelerate development, you remain responsible for delivering solutions that work in production and create real business value. Responsibilities

• Collaborate with customer domain experts to identify use cases and define success metrics, such as time to answer or answer accuracy.
• Translate the customer business concepts into maintainable conceptual models and ontologies, ensuring that both people and agents use the same definitions: what counts as an active customer, or which price list applies when.
• Integrate documents and enterprise systems such as SharePoint, Confluence, CRM and ERP platforms, and while modeling structured data from databases and data platforms to fit the ontology.
• Design and implement retrieval and agent workflows that respect source system permissions and stay up to date when the sources change.
• Set up the development workflows with automated testing, evaluations, and code review.
• Deploy and operate the platform and continuously track answer quality and operational performance after go-live.
• Investigate answers users don’t trust and fix the underlying cause.

What helps you succeed in this role

• Experience delivering software to production and maintaining it afterwards.
• Conceptual modelling: turning how domain experts talk about their business into a model and judging where it needs precision and where it can stay loose.
• Good SQL and experience with relational data models.
• Ability to model business knowledge using ontologies or similar semantic modelling approaches and keep those models maintainable as the domain evolves.
• Experience using AI-assisted development tools such as Claude Code, Codex or Github Copilot, and the ability to review, debug and improve generated code.
• Experience building LLM applications or retrieval systems, including measuring whether they give good answers.
• Proficiency in Python or TypeScript
• Experience on at least one major cloud platform (AWS, Azure or GCP).
• Comfort with incomplete requirements and clarify them directly with customers.
• Modern data platforms such as Snowflake or Databricks
• Fluent communication skills in English. Finnish language is considered an advantage.

Additionally, we appreciate:

• Experience with semantic technologies such as RDF, OWL or SPARQL, graph databases.

What do we offer?

• The opportunity to build AI-powered knowledge platforms that solve real business problems, helping organizations turn fragmented information into trusted answers that employees and AI agents can rely on every day.
• A role at the intersection of AI, software engineering, and business understanding, where you'll shape both what gets built and how it's built together with customers and domain experts.
• The chance to work on some of the most challenging AI adoption problems, designing retrieval systems, knowledge models, ontologies, and agent workflows that deliver measurable business impact in production.
• A high level of autonomy and influence, from selecting the most valuable use cases to defining solution approaches and driving them all the way to deployment and continuous improvement.
• The freedom to grow in the direction that interests you most, whether that's knowledge engineering, AI and agent systems, software architecture, customer advisory work, or building reusable capabilities that become part of Solita's broader offering.
• A multidisciplinary community of experts, collaborating with AI Engineers, Data Scientists, Data Engineers, Cloud Architects, Designers, and Software Developers who actively share knowledge and support one another.
• A culture built on trust, autonomy, and low hierarchy, where you're trusted to make decisions, take ownership, and shape your own way of working.
• Flexible ways of working, whether from home, one of our offices across Finland, or together with customers when meaningful for the project.
• Comprehensive benefits that support both your work and well-being, including the devices of your choice, extensive occupational healthcare, in-house coaching, regular massages, hobby clubs, and an active community.

We will discuss the exact scope and focus of your role based on your experience, skills, and interests. Depending on your level of experience and responsibility, your monthly salary will range from 6000€ to 8000€. Interested? We'd love to hear from you. Please submit your CV or a link to your LinkedIn profile through our website, and let's explore whether Solita could be the next step in your career. Please note that this role requires you to be based in Finland, and Solita does not provide relocation support for this position. If you’d like to learn more about the role or working at Solita, please contact our recruiter Neea Turunen (neea.turunen@solita.fi). Please note that we do not accept applications via email. As a key technology, data, and design partner, Solita’s business is built on trust and responsibility. For this reason, the selected candidate’s identity will be verified. These checks are carried out in accordance with and within the limits of the Act on the Protection of Privacy in Working Life. In addition, some of our customers may carry out a separate security clearance vetting made by the Finnish Security and Intelligence Service, for example in case you start working for a customer operating in critical infrastructure sector.