Field Support Engineer

🚀 Now Hiring: Field Support Representative – Level 1 | Europe | B2B Contract We are looking for skilled and customer-focused Field Support Representatives (L1) to provide onsite IT support, troubleshoot hardware and software issues, and maintain IT operations across office, manufacturing, laboratory, and data centre environments. 📍 Locations: Copenhagen, Denmark(onsite) 💼 Engagement: B2B Contract 🏢 Work Mode: Onsite / Field Support 📌 Experience: Minimum 2 years in desk-side IT support 🔍 Key Skills Required

• Windows OS, MS Office, and business applications
• Desktop support, hardware/software installation, and troubleshooting
• IMAC (Install, Move, Add, Change) and break-fix support
• Laptop, desktop, mobile device, handheld scanner, and printer support
• Basic knowledge of LAN, Wi-Fi, networks, telecom, and compute/storage
• IT asset lifecycle management, imaging, and system deployment
• Data collection and preservation for migrations or eDiscovery

🛠️ Key Responsibilities

• Provide end-user, desk-side, IMAC, and break-fix support.
• Build, stage, and image systems using standard client images.
• Support manufacturing shop-floor devices, laboratory equipment, scanners, tablets, and specialised PCs.
• Provide smart-hands support, rack-and-stack activities, and infrastructure commissioning/decommissioning assistance.
• Coordinate vendor access to communication rooms and data centres.
• Support planned power shutdowns and maintenance activities involving network devices and servers.
• Coordinate cable patching and maintain LAN, Wi-Fi, voice, video conferencing, and printing services.
• Manage IT assets, including collection, labelling, imaging, allocation, recovery, secure storage, and disposal.
• Collaborate with internal teams and OEMs to resolve high-priority issues.

⭐ Preferred Profile

• Experience in manufacturing, laboratory, clean-room, or distribution centre IT environments.
• Strong troubleshooting, communication, and customer service skills.
• Knowledge of Microsoft server support and enterprise IT infrastructure.
• High attention to detail and a strong focus on quality.

📩 Interested? DM me on LinkedIn. 📧 Send your updated CV to: chethan.as@intelligenzit.com