Field Service IT Support

Our client, a global information technology services and consulting company, is recruiting for a Field Service IT Support to join their business in Sweden. Position Title: Field Service IT Support Position Type: Permanent Start Date: ASAP Salary: 40 000 EUR/annum Location: Halmstad, Sweden Contact: Bojan Ulemek | +49 89 23 88 98 671 Job Description:

• Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
• Linux experience needed
• Prepare and configure new laptops/workstations specifications as assigned.
• End User Computing (EUC) Device Refresh as part of BAU (any bulk refresh will be treated as separate project activity)
• Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
• Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
• Windows upgrades through SCCM agent.
• OS and application installation: Windows migrations and deployment of customized images using SCCM
• Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
• Knowledge of server and network communications equipment, protocols (i.e. DNS and TCP IP), transmission media, security and network management practices
• Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
• End user issues related to network, IP config, windows troubleshooting
• Actively worked with hardware and software vendors to resolve client issues in a timely manner
• Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
• Installation of printers, Configuring conference room facilities
• IP Phone installation, troubleshooting
• O365 configuration, troubleshooting
• Other aspects related to End user computing
• Deskside Support
• Spares management
• Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
• Security compliance
• Populate Knowledge Management system with resolutions and workarounds
• Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
• Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
• Fault diagnosis / troubleshooting
• Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
• Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
• Adept knowledge on Software Center(SWC) and ServiceNow
• Knowledge of Okta and its usage.
• English + fluent/bilingual Swedish language