Family Success Specialist

← All open positions Family Success Specialist Remote

• Eastern Time (ET)
• Full-time
• Remote
• start ASAP
• USD 2,000–2,500 / month

Are you someone who finds joy in helping others feel seen, heard, and supported? At bina, we're reimagining what it means to care for families in an educational setting — and we're looking for a compassionate, organized, and people-centered Family Success Specialist to join us. You'll play a key role in maintaining and enhancing the supportive environment for students and their families through high-quality communication, meaningful events, and a variety of organisational tasks. If you're passionate about education, love building meaningful relationships, and thrive in a remote, dynamic environment — we'd love to meet you! Key responsibilities -

• Daily communication: serve as a warm and approachable point of contact for families, addressing their questions and concerns in a friendly and supportive manner.

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• Event planning: organise events and workshops for families, ensuring these opportunities foster strong school-family relationships.

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• Organisational support: manage a variety of administrative tasks, including tracking student birthdays, organising teacher-student meetings, and ensuring timely distribution of important documents like timetables and password hubs.

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• Family onboarding: support new families in their transition to the school by onboarding them to our routines, platforms, and tools, ensuring they feel welcomed and informed.

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• Community involvement: help families get involved in their local communities by providing information on clubs, sports, arts, and volunteer opportunities, and support the organisation of extracurricular clubs within the school.

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• Liaison between teachers and families: work closely with teachers to ensure student success by supporting communication between the school and families, offering resources, and problem-solving any issues that arise.

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• Resource sharing: curate and send helpful links and resources to families on a regular basis to keep them informed and engaged with their child's progress.

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• Classroom support: act as occasional cover teacher if needed.

You'll be a great fit if you have… -

• Background in education (Bachelor's degree or higher) and licensed to teach.

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• Strong organisational and multitasking abilities, extreme attention to detail.

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• Exceptional communication skills — both written and verbal.

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• Empathy and active listening skills.

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• Creativity and problem-solving abilities.

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• Comfortable with technology and learning new platforms.

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• Flexibility to adapt to changing needs and priorities.

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• Ability to build strong, trusting relationships with families and colleagues.

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• Experience with planning events and handling logistics.

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• First language English, more languages a big plus.

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• Able to work in the Eastern Time (ET) timezone.

What we offer -

• Compensation: USD 2,000–2,500 per month, depending on experience and qualifications.

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• Referral bonus from families: if one of your families refers a new family, you get a bonus!

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• Work remotely (bye-bye commute, hello home comforts!).

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• Be part of a team that is passionate about creating a positive, inclusive experience for students and their families.

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• Make a meaningful impact in the lives of families and help shape the future of education.

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• Enjoy a supportive work environment that encourages creativity and collaboration.

Apply! Questions about this role? Email hr@thebinaschool.com — it reaches our HR team directly.