European Customer Service Representative - Cobra PUMA Golf

At PUMA, we are passionate about sports, innovation and creating exceptional experiences for our customers. As one of the world's leading sports brands, we are always looking for people who want to make a difference and be part of our journey. We are now looking for a European Customer Service Representative to join Cobra PUMA Golf (CPG). In this role, you will support customers and sales teams across Europe, ensuring a smooth order process and a high level of service. Working closely with teams across Sales, Planning, Finance and Logistics, you will play an important role in delivering an excellent customer experience and supporting our commercial goals. What you will do:

• Provide professional and responsive customer service to assigned customers and markets across Europe.
• Manage the full order process, from order entry and validation to scheduling, delivery follow up and order completion.
• Handle customer enquiries related to products, pricing, availability, deliveries, returns, claims and order status.
• Communicate proactively with customers via email, telephone and relevant service platforms.
• Identify and resolve order and delivery issues, working closely with internal teams to find solutions and minimise disruptions.
• Collaborate with Sales, Demand Planning, Supply Planning, Finance, Credit, Compliance and Warehousing to ensure smooth order execution.
• Monitor the European orderbook, identify potential delivery risks and support actions to improve service levels and customer satisfaction.
• Track relevant KPIs, identify recurring issues and contribute to continuous improvements in customer service processes.
• Develop strong product knowledge across the Cobra PUMA Golf portfolio, including seasonal launches, commercial terms and customer requirements.

Your talent:

• Experience in customer service or order management, preferably in an international B2B environment.
• Confidence in using Microsoft Office. Experience with SAP or a similar ERP or order management system is an advantage.
• Fluent written and spoken English is required. German and/or French language skills are strongly preferred, and additional European languages are an advantage.
• Strong communication and problem solving skills, with a customer focused and solution oriented approach.
• Structured and organised, with the ability to manage priorities independently and collaborate effectively across functions and markets.

Why PUMA?

• Great benefits: SEK 5,000 in annual product allowance, 45% employee discount, wellness allowance, lunch card and a paid health hour every Friday.
• A broad and engaging role where no two days are the same.
• Opportunities to build global connections and strong relationships across the organisation.

Ready to make an impact? Join PUMA and be part of the journey!