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Read resourceNorwayContractual TemporaryInformation and Communications Technology User Support Technicians
EUC Support
TECEZE | Bergen, Vestland County, Norway | Salary not specified
Source: JobsPipe
Role snapshot
- Work model
- On-site
- Language
- Not specified
- Experience
- Not specified
- Posted
- Posted 1 day ago
- Application deadline
- 2026-10-06
What you'll do
Weekly twice onsite, 1 year contract Location: Kokstad, Norway Key Responsibilities:
- Provide L2 onsite EUC / desktop support to end users.
- Troubleshoot and resolve Windows OS, desktop, laptop, and peripheral issues.
- Diagnose and resolve hardware and software incidents.
- Support laptops, desktops, monitors, docking stations, printers, and other peripherals.
- Perform device setup, configuration, installation, replacement, and troubleshooting.
- Troubleshoot network connectivity, Wi-Fi, VPN, and basic LAN-related issues.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.
- Handle user account, password, and access-related issues in coordination with relevant teams.
- Perform hardware break/fix and basic asset management activities.
- Follow standard operating procedures, escalation processes, and security guidelines.
- Maintain accurate incident/ticket documentation and provide timely status updates.
- Coordinate with remote L2/L3 teams and other technical teams when escalation is required.
- Ensure all onsite activities are completed within agreed SLA and quality standards.
Work resources