E-commerce Systems Specialist

About TOTEME TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations, and the notion of style. With an appreciation for how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Archetype pieces are realized in authentic materials, rich textures and graphic silhouettes. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals, and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create women’s and men’s collections spanning ready-to-wear, shoes, bags, accessories, and jewelry. The Role TOTEME is looking for an E-commerce Systems Specialist to join our team in Stockholm full-time. In this role, you will own the day-to-day operation of our e-commerce systems across orders, payments, fullfilment and returns, resolving technical and operational issues while continuously improving processes and reducing manual work. You will report to the E-commerce Product Manager and work directly with the E-commerce Product, Tech, Supply Chain, CRM & Loyalty, and wider E-commerce teams. Responsibilities

• Own the setup, configuration and ongoing maintenance of operational e-commerce systems across order management, payments, fulfilment, returns and carrier routing.
• Manage day-to-day operational processes and exceptions, including returns, exchanges, refunds and cancellations.
• Coordinate operational issues with warehouses, carriers, 3PLs and other external partners.
• Manage payment reconciliation and disputes, including chargebacks, and ensure order and payment data is accurately matched across systems.
• Act as the first point of escalation for operational and technical issues, identifying root causes across integrations and data flows.
• Identify recurring manual processes and drive improvements through automation, process changes and system solutions.
• Work with platform vendors, agencies and partners to troubleshoot issues and implement improvements.
• Support the E-commerce Product team with bug reporting, backlog input, operational documentation and issue tracking.
• Use operational and BI data to identify discrepancies, recurring issues and opportunities for improvement.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Relevant experience in e-commerce, digital operations, systems operations or a comparable specialist role.
• Experience working with e-commerce systems across areas such as order management, payments, fulfilment and returns, with an understanding of integrations and data flows.
• Experience administering operational platforms and working with 3PLs, carriers or warehouse partners; experience with Shopify, Omnium, Ingrid, Adyen, Qlik or similar systems is beneficial.
• A degree in Information Systems or a similar technical field, or equivalent practical experience.
• Fluent in spoken and written English.

About You

• Technically curious with a strong drive to understand and solve problems at their root cause.
• Organized and detail-oriented, with a high level of accuracy.
• Self-motivated and comfortable taking ownership and working independently.
• A clear and collaborative communicator who works effectively across internal teams and external partners.

This is a full-time position based at TOTEME's Stockholm office starting upon agreement. TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia. TOTEME has an internal career development and title framework and the job title used in the recruitment ad may differ from the title used internally at TOTEME. Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the screening stage to support fair and skills-based hiring. By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date. Find out more about our privacy policy here.