Desktop Support Specialist (DSS L1)

Job Title: Desktop Support Specialist (DSS L1) Location: Copenhagen, Denmark Engagement Type: B2B Freelance Contract – On-Demand Backfill Support Rate: EUR 180 per day Working Days: Monday to Friday Working Hours: Standard business hours Job Overview We are looking for a reliable and technically skilled Desktop Support Specialist (DSS L1) to provide onsite, on-demand backfill support in Copenhagen, Denmark. The resource will serve as a backup for our full-time employee (FTE) whenever they are unavailable due to annual leave, sickness, vacation, or other unforeseen circumstances. This is an on-demand engagement, meaning support will be required when backfill coverage is needed rather than on a guaranteed full-time basis. Key Responsibilities

• Provide Level 1 desktop and end-user IT support.
• Troubleshoot hardware, software, operating system, and basic network connectivity issues.
• Support Windows desktops, laptops, printers, and other IT peripherals.
• Assist users with account access, password resets, and basic Active Directory tasks.
• Install, configure, and maintain desktop hardware and software.
• Support Microsoft Office 365, Outlook, VPN, and other standard business applications.
• Diagnose and resolve basic IT incidents or escalate complex issues to the appropriate support team.
• Maintain accurate records of incidents, service requests, and troubleshooting activities.
• Ensure smooth IT operations during the absence of the assigned FTE.

Candidate Requirements

• Previous experience in Desktop Support, IT Support, EUC, or a similar Level 1 support role.
• Good knowledge of Windows operating systems, desktop hardware, and troubleshooting.
• Familiarity with Microsoft Office 365, Active Directory, and ticketing systems.
• Strong communication and customer service skills.
• Ability to work independently and provide reliable backup coverage when required.
• Must be located in or near Copenhagen, Denmark, and available for onsite assignments on demand.

Contract & Rate Details

• Rate: EUR 180 per day.
• Schedule: Monday to Friday, during standard business hours.
• Work Model: On-demand backfill support.
• Contract: B2B freelance.
• Location: Copenhagen, Denmark.
• Important: The resource will be contacted whenever the assigned full-time employee is unavailable, including due to vacation, sickness, or other leave. Availability for short-notice assignments is preferred.