Desktop Support Engineer

Role: Desktop Support Engineer Location: Virum, Denmark Duration: Contract / FTE Language: Danish (Full Professional / B2) Key Responsibilities: ● Provide first- and second-level support for desktops, laptops, printers, and mobile devices. ● Respond to service requests and incidents via the ticketing system, phone, or in-person. ● Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications. ● Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations). ● Set up and configure new employee workstations, including user accounts and permissions. ● Maintain asset inventory and ensure accurate documentation of IT equipment. ● Assist with onboarding and offboarding of employees from a technical perspective. ● Support remote users with VPN, remote desktop, and connectivity issues. ● Collaborate with other IT teams on escalated issues and project-related tasks. ● Follow security protocols and assist with antivirus, patching, and data protection policies. Preferred Qualifications: ● Experience working in macOS or Linux environments. ● Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator). ● Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, JAMF). ● Strong knowledge of Windows OS, Office 365, and basic networking concepts. ● Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.