Datacenter Technician

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit www.hcltech.com Data Center Technician / Mid-Level Support should have

• Minimum 2+ years' experience supporting IT equipment or related technology.
• Some experience in a live, mission-critical 24x7 data centre, or with GPU and high-density hardware.
• Certifications such as CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC) is mandatory
• A broad understanding of network and server equipment.
• Very good DC/GPU experience and overall technical expertise
• Fluency in English.
• Valid driver’s license.

The role

• Full compliance with PPE requirements and site rules. 100% completion of EHS and security training.
• See something, Say something. Report any safety or security concerns as per site procedures and reporting tools to EHS, Security and Data Center Operations Management as appropriate.
• Ensure the safety of our customers data by driving for Zero un-authorized access, Zero DBD Incidents, and 100% of DBDs reconciled.
• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause (s) of issues, and replaces faulty components with minimal customer and business disruption.
• Quality checks after the work, verifies that all Break/Fix and Deployment work is completed in full accordance with client standard procedures, TSGs and deployment standards.
• Follows procedures to communicate, report, and escalate task related issues to client Senior Technicians, Technician Management or Data Center Operations Management as appropriate.
• Have pride and a sense of accountability for the service quality and completeness.
• Working well within teams, effective communication, and a commitment to safety and protocols, and the ability to troubleshoot under pressure.

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com