Data Center Engineer

SpliceGroup Europe Limited is a well-established, expanding, and profitable Business with a proven track record of developing and delivering leading-edge fibre optic cabling solutions, designed to improve network resilience and speed of communications. The quality of its Cabling Systems & Fibre products combined with tried and tested Installation, Maintenance & Support services have led to an enviable portfolio of major Corporate Clients in the Telecoms, Banking and Data Centre sectors in the UK, Europe, and USA. Role Description Based in Sweden you will be supporting the Regional Service Delivery Manager who is responsible for the Hands & Eyes teams deployed across sites located in the Stockholm and Gothenburg regions. In addition, you will also be supporting the UK Based Customer Support Manager ensuring the completion of activities, requirements & deliverables supplied by our client including but not limited to: Key Responsibilities • Able to perform physical reboots of devices. • Able to check for hardware alarms (failure lights). • Able to check for console error messages. • Able to complete hardware installs. • You will be providing day to day data centre support. • Maintain hardware inventory. • Checking for console error messages where applicable. • Assist in investigation / resolution of physical network faults and hardware issues. • Able to load tape or CD media into the device to precede a recovery of a server. • Able to complete all necessary logs to record Hands and Eyes activities. • Able to professionally communicate and host customer contacts (for example engineers). • You will need to be procedural minded with regards to all aspects of the service deliverables. • Able to deal with incidents quickly and efficiently using approved procedures / guidance. • Respond to any ad-hoc, low level skill task which is scripted/documented/in writing. • Alerting Management to actual and or potential Service problems. • Completes ad hoc activities at Managements request. • Conforming with department procedures and SLAs/DOUs. • Completing tasks to specified standards as set by the Client. • Escorting third party vendors around the customer site and into the data centre. Key Responsibilities • Providing on-site support to the UK based Customer Support Manager • Scheduling & receipting deliveries into the Sweden sites • Accurate & regular stocktaking of on-site stock • Liaising with the UK Customer Support Manager on a daily basis though the duration of project work • Supporting the UK Customer Support Manager in the production of project installation documentation (Risk & Method Statements, pre-installation & post installation sign off documentation) • Ensuring that all Health & Safety requirements are adhered to onsite Experience • Proven General Data Centre Support experience working in a data centre environment. • Updating customer applications (Service Now) • Data centre Fibre & Copper patching and cabling support experience. • Be proficient with Office 365 Essential • Full driving licence & own transportation