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Read resourceDenmarkContractual TemporaryInformation and Communications Technology User Support Technicians
Danish Service Desk Agent / IT Support Analyst (L1)
Ubique Systems | Copenhagen Metropolitan Area, Denmark | Salary not specified
Source: JobsPipe
Required Skills
communicationcustomer-supportcustomer service
Role snapshot
- Work model
- On-site
- Language
- Not specified
- Experience
- Not specified
- Posted
- Posted today
- Application deadline
- 2026-10-16
What you'll do
Responsibilities Provide 115 multilingual IT support (via phone, email, chat, portal) to global end-users.(Denmark, Sweden, Norway) Handle incidents and service requests related to hardware, software, M365, printing, and network access. Support user provisioning, password resets, group management, and account unlocks across Active Directory and Microsoft 365. Ensure all issues are logged and resolved within defined SLAs using tools like ServiceNow. Perform first-call resolution or timely escalation to L2L3 teams. Maintain high customer satisfaction, professional communication, and structured updates during incident lifecycle. Participate in shift operations, team huddles, and continuous service improvements (CSIs). Adhere to knowledge articles and SOPs, raise documentation gaps in QAKM.
Work resources