D365 CRM Developer

Key Responsibilities:

• Dynamics 365 CE Configuration & Customization
• Configure Dynamics 365 CE Out-of-the-Box (OOB) features to meet business requirements.
• Customize entities, forms, views, dashboards, business process flows, business rules, and security roles.
• Design and implement scalable CRM solutions following Microsoft best practices.
• Design, develop, and maintain C# plugins, custom workflow activities, and custom APIs.
• Optimize plugin performance and troubleshoot execution pipeline issues.
• Implement custom business logic using .NET, C#, JavaScript, TypeScript, and Web API.
• Develop and maintain Power Automate cloud flows for business process automation.
• Create reusable automation solutions with proper exception handling and logging.
• Work with Model-Driven Apps and Power Apps components.
• Integrate Dynamics 365 with external applications using REST APIs, Web APIs, Azure Functions, Logic Apps, Service Bus, and other Azure services.
• Plan and execute data migration activities from legacy systems to Dataverse.
• Perform data cleansing, validation, transformation, and reconciliation.
• Ensure data quality and integrity throughout migration activities.
• Develop SSRS reports, FetchXML reports, and Word/Excel templates.
• Create dashboards and charts within Dynamics 365.
• Optimize report performance and ensure data accuracy.
• Support CI/CD pipelines for automated deployments.
• Maintain version control and release documentation.
• Analyze and resolve production issues within SLA timelines.
• Monitor application health and optimize CRM performance.
• Troubleshoot plugin exceptions, workflow failures, integration issues, and Power Automate failures.
• Perform root cause analysis and implement preventive measures.

Required Technical Skills:

• Strong experience with Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing, or Field Service).
• Solid understanding of Dynamics 365 CE Out-of-the-Box (OOB) capabilities.
• Extensive experience in Dynamics 365 configuration and customization.
• Strong knowledge of Dataverse architecture and security model.
• Hands-on experience with:
• C#
• .NET Framework / .NET
• JavaScript / TypeScript
• HTML/CSS
• Web API
• FetchXML
• LINQ
• Experience developing:
• Plugins
• Custom Workflow Activities
• Custom APIs
• JavaScript form customizations
• Ribbon Command customization
• Strong experience with Power Automate.
• Experience with Model-Driven Apps and the Microsoft Power Platform.
• Experience integrating Dynamics 365 with Azure Functions, Logic Apps, REST APIs, and third-party systems.
• Hands-on experience with data migration tools and methodologies.
• Experience creating SSRS reports, FetchXML reports, dashboards, and Power BI reports.
• Knowledge of Azure DevOps, Git, and CI/CD pipelines.
• Good understanding of solution management, managed solutions, and deployment strategies.
• Knowledge of performance tuning and CRM best practices.