Customer Support Specialist

Flightradar24 is looking for a friendly, tech-savvy Customer Support Specialist who loves helping people and wants to make a real impact for millions of aviation enthusiasts and travelers worldwide. In this role, you'll be the voice of Flightradar24, helping users of our website and apps get clear answers and timely solutions, all while enjoying our unique, aviation-inspired work environment. If you're passionate about delivering exceptional customer experiences, fluent in English (bonus points if you also speak Spanish, French, Portuguese, or Japanese), and excited to work on a product loved across the globe, we'd love to meet you. This is a full-time position based at our office in Stockholm, Sweden. Swedish is not a requirement, as English is our working language. Please note that relocation support is not offered for this role. What you’ll do - Respond to users’ inquiries about Flightradar24's website and apps, including features, content, subscriptions, and technical issues, through our email support platform, handling each case promptly and with care - Respond to users’ feedback in app store reviews and on our community forum - Write thoughtful, personalized replies tailored to a wide range of users’ requests - Monitor and triage incoming tickets, identifying patterns and recurring issues to share with the product team - Detect, reproduce, and document bugs to help colleagues in other teams resolve them efficiently - Use AI tools to work smarter, whether that's drafting replies, summarizing tickets, researching issues, or spotting trends, while ensuring every response stays accurate and personal Who you are - You're passionate about helping others and creating support experiences that truly wow users - You have proven customer support experience, ideally in a high-volume environment using a case management system - You're fluent in written and spoken English - You have a keen interest in technology and, ideally, a particular enthusiasm for aviation (knowing the difference between an A320 and a 737 is brag-worthy here) - You're familiar with using AI tools effectively in your daily work and know how to combine them with your own judgment to deliver high-quality support - You excel at troubleshooting and delivering quick, effective resolutions while managing and prioritizing your time well - You're comfortable handling multiple inquiries at once, resolving a high volume of requests swiftly and thoroughly Good-to-haves - Proficiency in another major language besides English, ideally Spanish, French, Portuguese, or Japanese - Experience keeping online forums active and friendly About Flightradar24 Flightradar24 is the leading flight tracking and aviation data provider, leveraging the world’s largest ADS-B network. Our B2C platform serves millions, while our B2B solutions empower airlines, airports, and aviation stakeholders with essential operational insights. All this is made possible thanks to our globally distributed network of 55,000+ radio receivers that feed real-time aircraft data into the Flightradar24 platform. Over a billion database entries are added each month and we are processing several years of historical data totalling many terabytes. Our proprietary flight tracking data is industry leading and even investigative government agencies from around the world rely on it for aviation accident investigations. Benefits of working at Flightradar24 include: - Opportunity to impact a service with millions of end users from all around the world - Contribute to the value which Flightradar24 creates both for B2C and B2B but also for humanity. - Modern office in the heart of beautiful downtown Stockholm, Sweden - Being part of a diverse team - Flexible and social work environment with free beverages, fruit, and snacks We're an office-first company and spend four days a week together at our central Stockholm office. We like working as a team, and we genuinely enjoy each other's company. Being in the same room means questions get answered with a quick chat instead of a long thread, ideas turn into action faster, and we build the kind of relationships that makes work more fun and a lot more effective. In support, that matters: when you spot a bug or a pattern in the tickets, the person who can fix it is usually a few desks away.