Customer Support Agent - Swedish and English Speaking (Day/Late shifts)

Speak Swedish & English? Love Helping People? Join Us at Copenhive in our brand new office in Copenhagen as a Customer Support Agent! Please note: This role is for our Day/Late shifts. Shifts based on these rotations: 5 work shifts per week (including weekends)

• Day shift: 08:00 - 16:30
• Mid Shift: 12:00 - 20:30
• Evening shift: 14:30 - 23:00

Key Responsibilities

• Provide comprehensive customer assistance via telephone, email, and live chat, primarily in Swedish and English.
• Resolve inquiries with precision, care, and a professional approach.
• Identify client needs and recommend appropriate solutions or services.
• Maintain a high standard of service to ensure customer satisfaction.
• Collaborate with team members to optimize internal processes and service delivery.

Candidate Requirements

• Full professional proficiency in both Swedish and English (written and spoken).
• A motivated individual with a strong commitment to customer service and an interest in sales.
• Excellent communication, interpersonal, and problem-solving skills.
• A proactive attitude with strong attention to detail.
• Prior experience in a customer support environment is preferred but not required.

Compensation and Benefits

• Performance Bonuses: Eligibility for monthly performance-based bonuses of up to 50%.
• Vacation Pay: An additional 12.5% vacation allowance provided in accordance with the Danish Holiday Act.
• Facilities: Modern office environment located in the heart of Copenhagen.
• Corporate Culture: Regular team-building events and professional activities.
• Career Development: Clear pathways for internal advancement to Mid and Senior-level positions.