Customer Success Specialist - Swedish market | HR system implementation

About Hailey 🩷 During the spring of 2020 Hailey HR was founded. We're a Swedish SaaS HR-tech company that want to digitalise, simplify and modernise the HR industry with our HR-system - join us on our journey! About the position 💼 The Customer Success Specialist role is an entry-level position for new HR graduates, with growth opportunities into HR project management. You’ll become an expert in our HR system, represent HR departments’ needs internally, and help customers get the most out of the platform. Working as a team, we ensure our customers stay happy, engaged, and inspired to grow with us. Responsibilities: As a Customer Success Specialist, you’ll work closely with our customers, proactively scheduling meetings and being available to support them by:

• Leading customers through the implementation of our HR system
• Onboarding and educating customers in using the system
• Keeping our knowledge base up to date for customers
• Managing the support chat and assisting with customer inquiries
• Maintaining relationships while keeping a high level of service

What are we looking for?

• Recently graduated HR student with a post-secondary degree in HR (or equivalent)
• Experience within HR/equivalent during studies is highly beneficial
• Professional fluency in Swedish and English (speech and writing)

We believe you are:

• Interested in the HR-tech industry and want to learn everything about Hailey’s HR-system
• Confident and thriving in an educational, structured and leading role
• Flexible and thrives in a fast-paced environment
• Proactive self-starter who takes ownership and makes things happen
• A professional & service minded person who radiates trust

More information: Scope: 100% Start: 26th of October 2026 Location: Stockholm, Sweden (on site) We’re looking forward to your application! 👋 💌