Customer Success Specialist

We’re hiring: Customer Success Associate at PipelineIQ 📍 Remote · Europe & the Americas 💼 Compensation: Commission + equity Great customer success starts with understanding what a customer wants to achieve—and helping them take the next step. PipelineIQ is a B2B CRM + Finance workspace based in Odense, Denmark. We’re looking for a Customer Success Associate to help customers get comfortable with the platform, build useful routines, and get value from managing their pipeline and finances in one place. THE ROLE You’ll help customers move from initial setup to confident, everyday use. That means listening carefully, explaining the product clearly, following up on progress, and making sure customer feedback reaches the founder with the context needed to act. WHAT YOU’LL DO • Guide customer onboarding Help customers get started with their pipeline, invoices, and Stripe Finance basics. Explain features in the context of the work they need to complete. • Check progress and identify blockers Run regular, focused check-ins to understand what’s working, where customers are getting stuck, and what support they need next. • Create clear success plans Turn customer goals into practical next steps. Keep actions and follow-ups documented in the workspace so progress stays visible. • Bring customer feedback into product conversations Share questions, recurring friction, and feature requests with the founder. Explain the customer’s situation and the impact of the issue. • Teach with clarity and honesty Help customers understand what the product can do, set realistic expectations, and follow through when an issue needs further attention. WHO WE’RE LOOKING FOR You’re empathetic, organised, and comfortable helping people learn new tools. You ask thoughtful questions, communicate clearly, and make sure customers feel heard. You have strong written English and can explain a workflow in straightforward steps. You’re comfortable demonstrating a product without overselling its capabilities. Experience in customer success, customer support, onboarding, account management, or B2B software would be useful. COMPENSATION This is a commission-and-equity opportunity, with no fixed salary or hourly wage. The commission structure and equity terms will be discussed during the application process and documented in an agreement. LOCATION Remote applications are welcome from Europe and the United States / Americas, with timezone compatibility for customer and team coordination. HOW TO APPLY Apply here: https://www.pipelineiq.eu/jobs/customer-success-associate Or email hello@pipelineiq.eu with the subject: “Customer Success Associate application” Include a short introduction explaining your interest and relevant experience. You’re welcome to add your LinkedIn profile or a resume link. Know someone who enjoys helping customers learn, solve problems, and make progress? Share this opportunity with them. #Hiring #CustomerSuccess #CustomerSuccessAssociate #StartupJobs #RemoteJobs #PipelineIQ