Customer Success Manager

Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on. We are now hiring a Founding Customer Success Manager, based in Stockholm You will own our customers after they sign, run onboarding, make sure every team gets value from the first week and grow accounts from a few users to the whole firm. You will work closely with our Founding CRO, bring what you learn back to the product team and build the playbook everyone after you will follow. Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it. What you bring:

• Several years in customer success or account management at an enterprise SaaS company.
• A record of driving adoption and expansion in demanding accounts.
• Genuine curiosity about how investors work.
• The drive to build a function, not only run one.

What you get:

• A founding role on the commercial team.
• A senior team that has scaled companies before.
• A product that solves a problem your customers already recognize.

To apply, send a short note to careers@syntrace.com on a customer you turned from skeptical to loyal, and how. If you know someone who should read this, send it to them.