Customer Success Manager

Customer Success Manager 🇸🇪 | Mobility IOT Cybersecurity | Sweden | Scale-Up This role is technical ownership of the customer, from proof of value to production. A cloud security and intelligence platform for connected vehicles and machines is expanding its enterprise automotive and mobility customer base in Sweden. The customer success function is being established. The role reports into a growing team and carries direct responsibility for named accounts in the Nordics. What we need: 5+ years in solution architecture, customer success, technical account management, sales engineering or a similar customer-facing technical role. Proven ownership of complex, high-touch enterprise accounts. Working knowledge of APIs, cloud, data platforms and security concepts. Project management across parallel workstreams and distributed teams. Ability to work with executives and engineers. Fluent English and Swedish. Automotive, mobility, IoT or cybersecurity background is an advantage, as is scale-up experience. Based in Sweden. What you’ll own: T echnical discovery and solution design. Onboarding, rollout and operationalization. Account plans, business reviews, renewal and expansion forecasting. Escalation management. Single point of contact for the customer, supported by product, research, data and delivery teams. The function is new, and the role will help define its structure and processes. DM me or reach out to anyone at New Amsterdam Technology & Business Ventures. If you have owned technical outcomes for enterprise customers, send a message this week.