Customer Success Manager

About the Company Evam builds mission-critical technology for the people who keep society safe. Our software is used by police, ambulance, fire & rescue, and other public safety organisations to manage complex, time-critical operations. Every day, Evam supports first responders handling hundreds of thousands of life-threatening incidents. We currently serve customers across the Nordics and the United Kingdom and have achieved 200%+ annual growth for the past three years. About the Role To support our continued expansion, we are now looking for a Customer Success Manager. This is a role for someone who wants to manage complex projects, work closely with customers, and ensure that mission-critical software is successfully implemented in real-world public safety operations. Prior experience in the public safety industry is not a requirement, but experience from complex software implementation projects is important. Responsibilities

• Lead and coordinate customer implementation projects from project start to go-live
• Manage project plans, timelines, activities, risks, and dependencies
• Work closely with customers to understand their operational needs, technical environment, and implementation requirements
• Coordinate internal technical teams, external partners, and customer stakeholders
• Coordinate technical integrations with CAD systems, communication platforms, mapping services, and other third-party systems
• Ensure that testing, acceptance, training, and go-live activities are planned and executed properly
• Own the post-go-live relationship: drive adoption, monitor usage and customer health, and make sure customers keep getting value from the solution
• Act as the customer's main point of contact after launch, running regular check-ins and identifying risks of churn or dissatisfaction before they escalate
• Spot and help develop expansion opportunities within existing accounts, working closely with sales

Qualifications

• At least 5 years of experience from similar roles, such as Customer Success Manager, Implementation Specialist, Technical Project Manager, Solution Consultant, Customer Delivery Manager, or similar
• A higher education degree, preferably in engineering, computer science, information systems, or a related field

Required Skills

• Proven ability to manage complex customer implementation projects
• Strong customer communication skills and the ability to build trust with different stakeholders
• Strong technical understanding of software integrations, APIs, system configuration, and technical delivery processes
• Strong project coordination skills and the ability to manage timelines, risks, dependencies, and stakeholders
• High ownership, accountability, and a strong drive to move projects forward
• Ability to work closely with developers, product teams, sales, support, and customer organisations
• Excellent communication skills in Swedish and English

Preferred Skills

• Experience in the public safety industry is a plus