Customer Success Manager

Be Your Best™ is the world's leading performance tool for football, currently used by thousands of players, over 100 nationalities, and 100+ professional clubs. Our mission is to enable players and clubs to reach their full potential, and we're looking for a world-class Customer Success Manager to manage, retain, and expand our B2B customer base across Europe and beyond. We are seeking a driven, commercially minded Customer Success Manager who can act as a trusted advisor to professional football clubs, federations, and private academies. In this role, you will bridge the gap between product adoption and commercial growth. This role will ensure that our clients get maximum value from our technology while actively driving retention and identifying upsell opportunities. What You'll Do:

• Elevate Customer Success: Serve as the primary point of contact for professional clubs, national federations, and elite academies, ensuring seamless onboarding, high product usage, and long-term retention.
• Product Expertise: Become an expert on Be Your Best™ product suite, effectively guiding key stakeholders on how to integrate our cognitive training tools into their daily performance workflows.
• Commercial Growth & Upselling: Combine customer care with a strong sales mindset. Proactively identify opportunities to expand existing contracts, pitch new features or licenses, and negotiate renewals.
• Drive Adoption & Engagement: Monitor usage metrics to proactively step in, troubleshoot challenges, and deliver tailored training sessions for coaches, analysts, and academy directors.
• Voice of the Customer: Work closely with our Commercial and Product Development teams to relay customer feedback, ensuring our product roadmap continues to meet the evolving needs of top-tier football organizations.
• Relationship Management: Build deep, lasting relationships with key decision-makers across the football ecosystem, turning elite clients into long-term brand advocates.

Who You Are:

• Commercial & Growth-Minded: You love working with clients, but you also have a genuine interest in sales. You actively spot growth opportunities and feel comfortable pitching and closing upsells.
• Football & Tech Enthusiast: A strong understanding of the football ecosystem (including club hierarchy, academy structures, and performance staff) alongside a passion for sports technology.
• Data & Usage Driven: You use data to track customer health, spot churn risks early, and intervene before problems arise.
• Relationship Builder & Communicator: You effortlessly connect with varied stakeholders, from academy managers to technical directors, articulating technical value with ease.
• Self-Starter & Independent: Highly organized and disciplined, with the ability to manage a portfolio of high-profile B2B clients remotely and autonomously.
• Language Skills: Fluency in English is essential. Additional European languages (e.g., Spanish, French, German, Italian) are a strong plus.

What We Offer:

• Impactful Role: Direct ownership over client retention and growth at the intersection of football and cutting-edge performance tech in football.
• Remote Flexibility: Work remotely from anywhere in Europe, with occasional travel to meet key clients and attend industry events.
• Competitive Compensation: A rewarding base salary alongside a performance-aligned bonus structure tied to retention and upsell targets. Equity/option opportunities available after your first year.
• Growth Potential: Be part of a fast-moving scale-up with significant room for professional development as our customer base expands.
• Collaborative Culture: Join a supportive team driven by our core values: 💥SMASH (relentless target focus), 🚀DARE (fast-moving innovation), and ♥️DELIVER (high-quality execution).