Customer Solutions Manager

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. The Customer Solutions Manager (CSM) is operational, responsible for executing marketing activities in countries, and feeding the Nordic marketing team with local insights and opportunities. This role serves as experts in the local market and is able to use insight including real-world data, and quantitative and qualitative research to analyze the market and by that take data-driven decisions. The CSM should complement the TAS’s by engaging with thought leaders and other important external stakeholders possessing a deep understanding of the customer and patient journeys. The role is office based, with an expectation of at least 30% of the time spent on external activities to get a broad understanding of the oncology landscape within the country. The Customer Solution Manager reports to the Nordic Marketing Strategy Lead. Key responsibilities

• Operational role, responsible for executing marketing activities in the country
• Serve as the local market expert, gaining insight and understanding of the evolving oncology market in the local country (incl. competitive landscape, regulatory/access evolvements, important stakeholders/stakeholder networks)
• Be able to understand how to use different data sources including real-world data, and use analytical tools (AI) to analyze market potential, including risks and opportunities
• Work closely with the Brand Managers and Brand Lead to evaluate and optimize customer impact of omni-channel activities for different customer segments (increase customer impact with the right message to the right customer at the right time in the right channel)
• Demonstrate the ability to understand the local patient flow and customer journey within our key prioritized areas to optimize our performance (find leverage points)
• Work closely with the cross-functional team to uncover local barriers, risks, and opportunities and find solutions to mitigate challenges and drive opportunities to maximize business performance.

Key competencies

• Connector and Networker
• High ability to build strong relationships with different external stakeholders
• Curiosity to learn and understand different aspects of the local oncology market
• Learn from the other Nordic countries to find similarities or differences that need to be addressed
• Represent BMS at external arenas focusing on the oncology market landscape
• Proactively sharing insights and knowledge
• Transparent
• Looking for solutions
• Scientific agility
• Excellent Communication and interpersonal abilities to collaborate across multifunctional teams
• Financial and Business Acumen
• Knowledge of real-world data sources and tools, and how to use this to support business needs
• Analytical skills, able to analyze data including sales data
• Experience of using AI tools for stronger data-driven decisions
• Experience of DPE managment
• Organizational skills and the capacity to prioritize multiple projects in a dynamic environment

Required Qualifications and Experience

• Expertise in Customer Journeys (Patients, HCPs, Payors & Policymakers)
• Able to deliver against Performance Objectives
• Positive mindset
• Have shown ability to adapt to changes
• Experience from pharma industry is positive but not absolute for the position
• Proficient in English and knowing at least one of the Nordic languages
• Bachelor`s degree (Life Science, Business, Marketing) required; advanced degree (MBA, MSc, PhD) is a plus

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway. How We Work Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act. Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account. R1608104 : Customer Solutions Manager