Customer Service Specialist

Are you passionate about delivering great customer experiences and solving technical challenges? At Trackman, we are looking for a service-minded and technically curious Customer Service Specialist to join our Business Tools Support team. In this role, you will be a key point of contact for customers worldwide, helping them get the most out of our innovative sports technology. From troubleshooting technical issues to guiding new customers through onboarding, you will play an important role in delivering a seamless and professional customer experience. You will join an international and collaborative environment where customer satisfaction, problem-solving, and continuous improvement are at the heart of what we do. Meet the Team You will join our Business Tools Support team in EMEA, a collaborative team of six supporting the digital platforms and services used by Trackman venues worldwide, including Booking & Payments, the Trackman Portal, and venue onboarding. Working closely with customers, Sales, Product, and Development, the team resolves technical and operational challenges and continuously improves our solutions. You will have the opportunity to develop your technical knowledge, support international customers, and contribute to delivering excellent customer experiences. What will you be doing? As a Customer Service Specialist, you will combine customer service with hands-on technical support. Your key responsibilities will include:

• Customer Support: Respond to customer inquiries via phone and email, providing professional, friendly, and efficient assistance.
• Technical Troubleshooting: Identify, diagnose, and resolve technical issues related to Trackman products, software, and connected devices.
• Customer Onboarding: Guide new customers through product setup, configuration, and usage, ensuring they feel confident using our solutions.
• Product Guidance: Educate customers on product features, updates, and best practices to help them get the most out of Trackman technology.
• Case Management: Handle multiple support requests, prioritize effectively, and maintain accurate documentation in our support system.
• Follow-up & Customer Satisfaction: Proactively follow up on customer cases to ensure successful resolutions and positive experiences.
• Collaboration & Improvement: Work closely with colleagues and other departments to resolve complex issues, share knowledge, and continuously improve our support processes.