Customer Service Specialist

ROXON specializes in demanding bulk material handling solutions. We design and deliver conveyor systems, modernizations, maintenance services, and spare parts for material handling equipment. Our comprehensive solutions and world-class lifecycle support serve industries including mining, energy, pulp and paper, and process manufacturing.

At ROXON, decades of engineering expertise meet innovation. Our success is built on the passion, dedication, and professional excellence of our people. Trust, technical expertise, and the capability to take on even the most challenging projects are the core values that drive our project business.

Are you looking for an opportunity to work in an international company where customer success is at the heart of everything we do? Join us.

We are now looking for a customer-oriented and sales-minded Customer Service Specialist to strengthen our Order Desk team in Hollola.

In this versatile role, you will be responsible for order processing, customer service, and sales support. You will work closely with customers, our sales team, and other stakeholders to ensure a smooth and seamless customer experience from start to finish.

Your key responsibilities include:

• Receiving and processing customer orders in the ERP system.

• Preparing quotations and supporting the quotation process.

• Providing high-quality customer service across a variety of inquiries.

• Identifying customer needs and proactively recognizing sales opportunities.

You will succeed in this role if you:

• Are outgoing and enjoy working with customers and colleagues. Delivering excellent customer experience and finding the right solutions for customers are important to you.

• You are comfortable reaching out to customers by phone and have the confidence to turn identified opportunities into sales.

• Have a proactive mindset, a strong desire to develop yourself, and enthusiasm for learning new things such as new technologies and use of AI.

• Enjoy working as part of a team and bring positive energy to those around you.

• Value accuracy and attention to detail, as the ERP system will be one of your key daily tools.

We expect you to have:

• Strong IT skills and the ability to quickly learn and adopt new systems.

• Fluent Finnish and good command of English, as English is the corporate language of the group.

• The ability to work regularly at our office in Hollola.

• Relevant education or previous experience in customer service, sales, order processing, or similar roles, which will be considered an advantage.

We offer you:

• An interesting and versatile role combining customer service, sales, and business development.

• Excellent opportunities to grow and build expertise in international customer service and sales. Continuous support is provided by your professional and supportive team.

• Comprehensive occupational healthcare services, as well as Epassi lunch and wellness benefits.

• A positive and collaborative work environment where people enjoy working together. At ROXON, we have strong employee retention, with many people staying for years and decades.

Interested?

Please submit your application no later than 19 October 2026 via [the application link](https://ats.talentadore.com/apply/customer-service-specialist/Z93g1l). We will begin interviewing candidates during the application period and may fill the position as soon as a suitable candidate is found.

For more information, please contact: Eezy Personnel Liena Silen tel. +358 40 482 6770 or liena.silen@eezy.fi and Saara Saalo tel. 040 183 6260 or saara.saalo@eezy.fi

ROXON OY

At ROXON, we are committed to delivering solutions that are truly optimal for our customers' operations. We believe that honesty and transparency create something far more valuable than a few percentage points: trust.

Rather than offering standard, one-size-fits-all solutions, we provide tailored systems built on strong process expertise and a deep understanding of each customer's unique needs. We take the time to understand our customers' challenges and evaluate different solution alternatives together with realistic implementation schedules.

We call this approach the Nordic Way. It is built on continuous dialogue, close collaboration, and shared problem-solving with our customers.

Phone: +358 40 482 6770 Location: Hollola