Customer Service Specialist (F|M)

Join our Customer Service team as a Customer Service Specialist (F|M) and play a key role in ensuring reliable order fulfillment throughout the entire order-to-cash lifecycle. Through accurate order processing, proactive customer communication and close coordination with Sales, Supply Chain and Finance, you will help deliver a seamless customer experience and enable our teams to focus on what matters most: better health for more people. Based in Brussels or Helsinki, you will contribute to reliable and efficient customer service every day. Grow With Us – Your Responsibilities

• Process customer orders throughout the entire order-to-cash lifecycle by ensuring accurate order entry, timely updates, and compliant handling within ERP and CRM systems.
• Manage customer inquiries, complaints, commercial clarifications, and order-related issues while coordinating effective solutions with Sales, Supply Chain, and Finance teams.
• Monitor deliveries, backorders, shipment delays, returns to proactively identify risks and minimize customer impact.
• Communicate regularly with customers regarding order status, delivery changes.
• Maintain accurate customer, contractual, and order-related data while ensuring transaction integrity and compliance with internal processes.
• Prepare operational reports and customer complaint documentation and contribute to continuous process improvement initiatives.
• Build strong relationships with internal and external stakeholders to ensure a seamless customer experience.

What will convince us

• A bachelor in Business Administration or similar field would be beneficial
• Several years of experience in Customer Service, Order Management, or Order-to-Cash operations.
• Good understanding of order-to-cash and customer order management processes.
• Strong customer orientation and service mindset.
• Structured and detail-oriented way of working.
• Excellent communication, coordination, and prioritization skills.
• Good IT Skills : Microsoft, CRM (ideally Sales Force), SAP
• Fluency in English, Dutch and French are considered as a real plu

About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers