Customer Service Specialist (F|M)

At Sartorius, we empower scientists and engineers around the world to accelerate progress in life science and bioprocessing. As a Customer Service Specialist (F|M), you will be a key partner for our customers, ensuring seamless order execution and proactive support throughout the entire order-to-cash lifecycle. Based in Brussels or Helsinki, you will work closely with Sales, Supply Chain and Finance teams to deliver reliable and efficient customer service every day. Grow With Us – Your Responsibilities - Process customer orders throughout the entire order-to-cash lifecycle by ensuring accurate order entry, timely updates, and compliant handling within ERP and CRM systems. - Manage customer inquiries, complaints, commercial clarifications, and order-related issues while coordinating effective solutions with Sales, Supply Chain, and Finance teams. - Monitor deliveries, backorders, shipment delays, returns to proactively identify risks and minimize customer impact. - Communicate regularly with customers regarding order status, delivery changes. - Maintain accurate customer, contractual, and order-related data while ensuring transaction integrity and compliance with internal processes. - Prepare operational reports and customer complaint documentation and contribute to continuous process improvement initiatives. - Build strong relationships with internal and external stakeholders to ensure a seamless customer experience. What will convince us - A bachelor in Business Administration or similar field would be beneficial - Several years of experience in Customer Service, Order Management, or Order-to-Cash operations. - Good understanding of order-to-cash and customer order management processes. - Strong customer orientation and service mindset. - Structured and detail-oriented way of working. - Excellent communication, coordination, and prioritization skills. - Good IT Skills : Microsoft, CRM (ideally Sales Force), SAP - Fluency in English, Dutch and French are considered as a real plu