Customer Service Representative - Part time

Customer Service Representative at NAKED Copenhagen Do you enjoy solving the cases that need more than a standard reply? Do you write clearly and kindly in both Danish and English? And are you curious about how AI can make customer service better? Then join our Customer Service team in Copenhagen as our new part-time colleague! About NAKED Copenhagen NAKED Copenhagen is more than a sneaker store – we are a community. We want NAKED Copenhagen to be a place where everyone feels welcome. Founded in Copenhagen, we have stores in Copenhagen, Aarhus and Paris and ship to customers across Europe and the rest of the world. We take every customer case seriously, from the first question to the final solution. About the Customer Service Team We are a team that handles everything from order questions and size and product advice to claims and carrier investigations. We work closely with our Warehouse and Returns department, E-commerce, Finance, Buying and all of our stores. We are thorough and take the time to look into every case properly, because we care about making a real difference for our customers. Your role

• Help customers by phone, email, chat and Instagram
• Assist with order inquiries, cancellations, returns and refunds
• Assess product claims in collaboration with our vendors
• Investigate carrier cases in collaboration with our carriers
• Look into suspected fraud orders
• Reply to customer reviews on Trustpilot
• Take ownership of a weekly area of responsibility and your own projects
• Help improve our customer service and optimise our workflows

Who you are

• You are proactive and see opportunities and solutions
• You have experience from customer service, e-commerce or retail
• You write clearly and kindly, also when the answer is no
• You are a thorough problem-solver with an eye for detail, who doesn’t mind a bit of investigative work
• You are comfortable with new systems and curious about AI
• You take responsibility, work independently and are a great team player
• You have an interest in sneakers, fashion and the latest trends

Bonus skills that will make you stand out

• Familiarity with other languages such as Swedish, French, German or Dutch
• Experience setting up rules, flows or AI guidance
• Experience with assessing and handling claims and collaborating with different carriers
• Experience with one or more of the platforms we use

Platforms we use

• Gorgias
• Shopify
• Business Central
• Webshipper
• Claude
• Slack
• Microsoft Office

What we offer

• Flexible working hours – weekend work may occur during busy periods such as Christmas, Black Week and events
• A supportive team where we have fun together, help each other grow and work closely together to solve the more complex cases
• The opportunity to grow with responsibility and projects where you can drive the improvements yourself

Ready to join us? Send your CV and a short motivation to job@nakedcph.com with "Customer Service Representative" in the subject line. We review applications on a rolling basis, so please apply early. We look forward to hearing from you. – The NAKED Copenhagen Team