Customer Service - Optician - Sweden

If you’ve worn a pair of glasses, we’ve already met. We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms. Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn! Your #FutureInSight with EssilorLuxottica Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible. Your Role As a licensed optician, you will work with support, advice, assessments, complaints/returns, and other customer service matters such as order registration, delivery, and invoice inquiries. It is very important that our customers feel they are treated in a friendly and professional manner and receive competent support. Since much of the customer contact is via phone, it is crucial that you feel very comfortable speaking on the phone, have a positive attitude, and can handle all types of customers and inquiries. We also hope you truly love lenses and fitting. With your optician background, you will support the rest of the team with your expertise. Main Responsibilities

• Order management
• Product information
• Delivery and invoice inquiries
• Other customer service matters

Main Requirements

• Is a licensed optician with at least three years of experience working as an optician
• Enjoys working with customers via phone and email
• Ability to handle various customer types and inquiries with empathy and patience
• Enjoys troubleshooting and analyzing optical issues
• Enjoys working in a team
• Is well-versed in Microsoft Office, including Excel, PowerPoint, and Word
• Has good proficiency in English, both spoken and written
• Positive, proactive attitude
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working with internal systems and databases

Our Diversity, Equity and Inclusion commitment We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.