Customer Service Engineer

At Azitech, strong customer communication is essential. You'll ensure structured dialogue and process continuity across our supply chain and sales networks. Key Responsibilities Customer Communication - Act as first-line contact for incoming emails and enquiries. - Ensure continuity in dialogue when Key Account Managers are unavailable. - Coordinate responses between customers, KAMs, and suppliers. Sales & Enquiry Support - Follow up on previous quotations and dormant enquiries. - Log lead activity and follow-ups in CRM/ERP . - Register quote logs and update statuses aligned with EN9120 requirements. Quality & Inspection - Assist in Goods In / Goods Out PCB inspection documentation. - Ensure inspection data is complete, archived, and linked to orders. - Maintain and update KPI and performance tracking logs. Background & Skills Technical Expertise - Experience from PCB manufacturing or PCB supply chain. - Understanding of PCB enquiries and technical communication. - Familiarity with quality documentation in manufacturing environments. Professional Attributes - Highly structured, organized, and detail-oriented. - Excellent written and verbal communication skills. - Comfortable working inside CRM/ERP systems. - Proactive mindset—ensuring nothing "falls between chairs." Reporting Structure Reports to Sales/Management, working closely with KAMs, Quality, and Operations teams.