Customer Service Associate

Customer Service Associate Full-time, permanent | Stockholm, Sweden About Cyclomedica At Cyclomedica, we provide innovative molecular imaging solutions that improve efficiency and effectiveness in patient care. Our business is growing and transforming as we explore new opportunities and deliver meaningful solutions. Our people are central to our mission of building on our strong product and service offering in the global market, and we are always looking for forward-thinking individuals to join us. The Role We are seeking a motivated and customer-focused Customer Service Associate to join our Nordics team. This is a fantastic opportunity to build your career in a collaborative, fast-paced, and dynamic organisation. Working closely with customers, the sales team, and colleagues across the business, you will play a key role in delivering a positive customer experience. You will also connect regularly with our global customer service team, gaining exposure to an international network of colleagues. Your responsibilities will include managing customer enquiries, providing administrative and operational support to the sales and service teams, as well as undertaking warehouse activities to ensure efficient day-to-day operations. You will also become our NetSuite Subject Matter Expert for process and procedure management. Experience with NetSuite or a similar system is advantageous, and on-the-job training will be provided. Key Responsibilities Customer Service

• Respond to incoming customer enquiries and steer product and service queries to the right people
• Prepare customer proposals, agreements, and tenders
• Manage and assist with customer orders, including supplier order placement, order status, stock receipt, dispatch, invoicing, and local and international shipping documentation
• Distribute and follow up customer information and notifications
• Report monthly to the sales team on sales tasks, active proposals, and open and back orders
• Assist with installation planning and coordination, and with trade show preparation as required

Administration

• Maintain accurate customer records, licences, and CRM data
• Provide executive team support, including management meeting preparation, contract and document management, and filing
• Support the sales team with general operations to help achieve team objectives
• Assist the sales, service, and administration teams with daily tasks, and undertake other duties needed for the smooth running of Cyclomedica

Finance and Accounting

• Enter and process details in NetSuite or alternative systems as requested
• Assist with NetSuite reconciliation and accounts receivable
• Support the accounts workflow for procurement and suppliers, including overflow work

Warehouse Support

• Order picking, packing, and dispatch, goods receipt for a small medical device storage area

About You

• Advanced computer skills, including MS Office
• Knowledge of NetSuite or a similar system
• Experience in an office administration environment, with knowledge of clerical procedures and office management principles
• Exceptional written and verbal communication skills
• Strong planning, prioritisation, and organisational skills
• Problem-solving ability and attention to detail
• Flexibility and openness to change
• Ability to work collaboratively as part of a team

Our Culture We offer the benefits of a growing global company with a genuine commitment to our people, our customers, and our goals. Our passionate team is what makes Cyclomedica successful. Apply Now If you want to join a growing, dynamic company and make a difference in patients’ lives, make Cyclomedica your next move. Apply today and we will be in touch shortly.