Customer Operations Representative (Spain)

Founded in Norway in 1877, Helly Hansen continues to develop professional grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s harshest environments, the company has developed a long list of first-to-market innovations, including the first supple waterproof fabrics nearly 150 years ago. Other breakthroughs include the first fleece fabrics in the 1960s, the first technical base layers in the 1970s, made with LIFA® Stay Dry technology, the patented H2Flow™ temperature regulating system, and the revolutionary lighter, warmer LIFALOFT™ insulation. Building on Helly Hansen’s proprietary HELLY TECH® waterproof/breathable system, the technical outdoor brand has most recently introduced the award-winning LIFA INFINITY PRO™ - the company’s most innovative waterproof/breathable technology to date. Helly Hansen is a leader in technical sailing and performance ski apparel, as well as premium workwear. Its uniforms are worn and trusted by more than 55,000 professionals and can be found on Olympians, National Teams, and at more than 200 ski resorts and mountain guiding operations globally. Helly Hansen’s outerwear, base layers, sportswear and footwear are sold in more than 40 countries around the world. To learn more about Helly Hansen’s latest collections, visit www.hellyhansen.com. About the Role We are looking for a Customer Operations Representative to join our South European Customer Operations team, supporting our Spanish wholesale and B2B customers. In this role, you will play a key part in managing the end-to-end order lifecycle, coordinating deliveries, and supporting after-sales processes. You will work closely with Sales, Logistics, and Finance to ensure an excellent customer experience and contribute to the continued growth of one of Norway’s most internationally recognized consumer brands. This position is ideal for someone who enjoys combining customer interaction, operational excellence, and cross-functional collaboration in an international environment. Key Responsibilities Customer Service & Service Excellence

• Deliver first-class customer service to Spanish wholesale and B2B customers
• Act as a key point of contact for order-related questions, deliveries, and after-sales topics
• Proactively communicate with customers regarding order status, availability, and potential changes
• Contribute to continuous improvement initiatives and the Service Excellence strategy
• Balance customer needs with cost-effective and value-driven solutions

Order & Operations Management

• Support and follow up on order entry to ensure accuracy and completeness
• Verify pricing, discounts, and commercial terms according to seasonal deadlines
• Monitor product availability and coordinate closely with Sales and Logistics on changes affecting orders
• Ensure timely order release to meet requested delivery dates
• Handle returns, chargebacks, and order-related exceptions
• Support the monthly forecasting process and follow up on shipping targets for the Spanish market

Collaboration & Teamwork

• Work closely with Sales, Finance, Logistics, and other internal teams to ensure smooth operations
• Contribute to a strong team culture through collaboration, knowledge sharing, and back-up support
• Participate in local or global projects when required

What You Bring Experience & Qualifications

• Experience in customer service, customer operations, or order management role
• Strong operational mindset with attention to detail and follow-through
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working with IT systems; ERP experience is an advantage
• Native Spanish and fluent English (main working language)
• French or Italian is a plus

Personal Attributes

• Customer-focused with a proactive, solution-oriented approach
• Strong communication and collaboration skills
• Organized, reliable, and comfortable working with deadlines
• Positive team player with a continuous improvement mindset

What We Offer

• A role within a young, dynamic, and international team
• A culture of ownership, empowerment, and continuous improvement
• Opportunities to grow and develop within Customer Operations and the wider organization
• An exciting phase of growth within a strong international brand
• Working out of the newly opened South European HQ, located in the heart of Barcelona, set within a characterful historic building
• Employee discounts on our products

Equal Opportunity Statement We are an equal opportunity employer. All applications will be assessed solely on the basis of skills, experience and potential, in compliance with applicable laws. Application is ONLY accepted in the portal (due to personal data protection rules) and not later than 30th September 2026.