Customer Manager

About Us nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania. Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors! If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the future of shipping, one frictionless journey at a time. Purpose of role As a Customer Manager, you'll own the long-term success and commercial growth of a portfolio of mid- & enterprise sized customers across your home market in Denmark. You'll be the face of nShift to these accounts - a trusted adviser who understands their business, anticipates their needs, and helps them unlock more value from our platform over time. This is a role for someone who loves building real relationships, is energised by commercial conversations and takes genuine pride in customer outcomes. You'll work across nShift's full product portfolio - delivery management, checkout, tracking and returns - and collaborate closely with Support, Product, Professional Services and Marketing to make sure your customers are always getting the most out of what we offer. Overall Responsibilities

• Full commercial ownership of a portfolio of customers, with accountability for net revenue retention and expansion
• Drive upsell and cross-sell opportunities across nShift's full product suite, identifying where customers can unlock additional value
• Own renewals end-to-end - building strong relationships well in advance of contract dates and proactively managing risk to prevent churn
• Develop and execute account plans for your customers, aligning nShift's roadmap and capabilities to their long-term business goals
• Build and maintain relationships across multiple stakeholder levels, from day-to-day champions to C-suite executives
• Maintain an accurate and healthy pipeline of expansion and renewal opportunities in Salesforce
• Use data and business insights to make compelling cases for adoption, expansion, and deeper integration
• Act as the voice of the customer internally — feeding market intelligence and customer feedback into Product, Marketing, and Leadership
• Represent nShift at customer meetings, industry events and trade shows across the region

Must-haves

• Proven track record in account management or B2B SaaS sales, with strong experience managing renewals and driving expansion revenue
• Excellent communication and presentation skills - you're comfortable in a boardroom and equally at ease in a working session with a technical team
• Ability to manage a complex portfolio of accounts simultaneously, prioritising effectively and staying proactive rather than reactive
• Strong commercial acumen - you understand SaaS contracts, pricing structures, and how to build a compelling business case
• Data-driven mindset: you use numbers to understand account health, identify opportunities, and make persuasive arguments
• A genuine passion for building long-term customer relationships, not just closing deals
• Fluency in Danish and English; proficiency in Dutch or German is an advantage.
• Located in Copenhagen, Aarhus or Silkeborg

Nice to have

• Experience in logistics, e-commerce, retail, or supply chain — or working with customers in these sectors
• Familiarity with multi-carrier shipping, parcel delivery, or returns management platforms
• Experience with Salesforce or a similar enterprise CRM
• A network of relevant contacts across the Nordic retail or logistics landscape

What We Offer

• A commercial role with real ownership and direct impact on revenue
• A collaborative, international team that genuinely cares about doing right by customers
• Competitive salary with performance-based commission
• The chance to grow with a category-leading company at a pivotal point in its journey
• Flexible working with regular travel across the Nordics, Benelux and UK based on your customer portfolio

Please ensure you upload your CV in English At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.