Customer Insights Lead

About Bixter At Bixter, we're transforming how international recruitment is done through a complex, connected ecosystem. We build experience-first products on an AI / human-in-the-loop infrastructure, and our digitalization is data-driven and iterative. We put the customer experience at the core, and build our products to support the desired experience in a unified, consistent digital ecosystem. We are looking for our first and hands-on, Customer Insights Lead to build our customer insights foundation from the ground up. Build the foundational assets, systems and data. Work cross functional Product, Sales, Support and marketing to build the 360 view of our customers, users, market and competition. Responsibilities

• Build research systems for documentation, communication and collection of customer insights
• Run customer discovery (qualitative and quantitative methods)
• Visit customers, build the customer feedback community , conduct interviews
• Build customer journey maps, Archetypes, personas for sales, marketing and product development
• Uncover pain points, triggers, motivations and key moments across the customer experience
• Validate new business ideas, including new products, services and pricing packages
• Benchmark competitors services and digital products
• Create battle card content
• Run user testing on our digital products, Set up measurements and analytics
• Generate actionable insights for sales, marketing and product development

Requirements

• 5+ years of experience in UX research, customer insights or market research, with a mix of qualitative and quantitative methods
• Strong interviewing and field research skills, and confidence meeting customers in person
• Have a business mind set and can connect insights to commercial decisions
• Comfort with numbers, from reading analytics to analyzing surveys
• Experience setting up a research repository or knowledge system with modern tool and AI capabilities
• Can work cross functional departments
• Fluent English and Danish is a requirement

Speaking German or any Nordic Language is a Plus. Why we offer

• Build and own the research function from ground up
• Use AI and new tools for research systems of your choice
• Shape how an entire company understands its customers
• Directly influence on future products, sales and strategy

If you have questions please contact head of digital products , Azadeh Sabouri as@bixter.com.