Customer Excellence Junior Agent

7 hours ago Junior Stockholm, Sweden Onsite Customer Support Jobs by Lunar Group A/S Lunar Group A/S Visit Lunar Group A/S website Lunar Group A/S is the Danish parent company of Lunar’s active Nordic digital-banking and financial-services businesses. Lunar Group A/S on Documentation svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90" data-slot="badge" href="/fs-series-d">Series Dsvg]:pointer-events-none [&>svg]:size-3 text-foreground [a&]:hover:bg-accent [a&]:hover:text-accent-foreground" href="https://ecosystem.vision/organizations/info/lunar-group-as">Company intelligence Aarhus, Denmark Funding history svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground">Unknown ($77M)svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground">Series D ($210M)svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground">Series C ($40M) Investors svg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground" data-slot="badge" href="/i-david-helgason">David Helgasonsvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground" data-slot="badge" href="/i-alan-howard">Alan Howardsvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground" data-slot="badge" href="/i-idc-ventures">idc-venturessvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground" data-slot="badge" href="/i-kinnevik">kinneviksvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary [a&]:hover:bg-secondary/90 py-1 text-foreground/70 hover:text-foreground" data-slot="badge" href="/i-chr-augustinus-fabrikker">chr-augustinus-fabrikker Projects Lunar Blocksvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Centralised Exchange Lunar Youthsvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Uncategorized Lunar Businesssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Uncategorized Moonrise by Lunarsvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Payments Infrastructure Lunar Block A/Ssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Centralised Exchange Lunar Bank A/Ssvg]:pointer-events-none [&>svg]:size-3 border-transparent bg-secondary text-secondary-foreground [a&]:hover:bg-secondary/90 ml-auto shrink-0 text-[10px]">Payments Infrastructure About Lunar Group A/S Lunar Group A/S is headquartered in Aarhus and is the parent company of Lunar Bank A/S, Lunar Block A/S, Moonrise Banking Services A/S, and Lunar Journey AB. Its group businesses provide regulated digital banking, business banking, Nordic banking-services/payment connectivity, and crypto-asset trading across Denmark, Sweden, and Norway. svg]:px-3 w-full" data-slot="button" data-variant="secondary" data-size="default" href="/o-lunar-group-as">View jobs by Lunar Group A/S Skills Customer ServiceEfficiencyEnglishProblem SolvingSalesService LevelSwedish Candidate Availability svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50" title="Stockholm, Sweden">Onsite

• Stockholm
• Required

Required and preferred rules are kept separate and reflect the wording in the original posting. About The Role You will handle customer inquiries by phone and in writing, assess individual user needs, and provide appropriate support. You will share feedback and ideas to improve products and processes, and help achieve service-level and efficiency goals from the Stockholm office. Requirements

• At least 1 year of service and sales experience
• Written and verbal Swedish communication
• Written and verbal English communication
• Customer service
• Problem-solving

Responsibilities

• Handle customer inquiries by phone and in writing
• Assess individual user needs and provide support
• Provide feedback and ideas to improve processes and products
• Help achieve service-level and efficiency goals