Country Key Account Manager

DHL Global Forwarding (Denmark) is looking for an experienced Country Key Account Manager At DHL Global Forwarding, great customer relationships are about more than maintaining existing business. They are about understanding our customers, identifying opportunities and creating solutions that help both our customers and DHL grow. As our new Country Key Account Manager, you will take commercial ownership of a portfolio of strategic customers. You will be responsible for developing the relationships, understanding their business and supply chain needs, and turning those insights into sustainable and profitable growth. You will act as the primary commercial point of contact for your customers and bring together the right expertise from across DHL Global Forwarding. Working closely with colleagues from Sales, Product, Pricing, Operations, Trade Lane Management and other functions, you will ensure that what we promise commercially can also be delivered operationally. This is a role for someone who enjoys being close to customers, but who also has the commercial drive to challenge, develop and grow the business. Your key responsibilities in the role will be to:

• take commercial ownership of an assigned portfolio of key accounts and develop clear account plans for each customer
• drive profitable growth in volume and gross profit through retention, development of existing business and identification of new opportunities
• build and maintain strong relationships with decision-makers and other key stakeholders within the customers' organizations
• understand customers' businesses, supply chains and challenges and translate these into relevant DHL solutions
• identify opportunities to increase DHL's share of wallet and strengthen our position as a trusted logistics partner

to balance time between expanding existing customers ( 70%) and winning new strategic business (

• 30%)
• lead commercial activities including customer proposals, tenders, RFIs/RFPs/RFQs, renewals and negotiations
• maintain and actively develop your sales pipeline, forecasts and customer activities in our CRM system
• coordinate internal stakeholders across Product, Pricing, Operations, Trade Lane Management, Implementation and other DHL functions
• ensure smooth implementation and handover of new or changed customer solutions
• conduct regular business reviews with customers and follow up on agreed actions, service performance and development opportunities
• gather and share relevant market, competitor and customer insights across the organization
• support DHL's sustainability agenda by identifying relevant green logistics solutions and incorporating them into customer development plans

We are looking for someone, who:

• combines a strong customer orientation with commercial drive and financial understanding
• enjoys developing long-term customer relationships while continuously looking for new business opportunities
• understands how to uncover customer needs and turn them into relevant commercial solutions
• takes ownership and follows opportunities, commitments and customer issues through to completion
• is comfortable challenging both customers and internal stakeholders when needed
• works in a structured way and maintains discipline around account planning, pipeline and forecasting
• can navigate a complex organization and bring different functions together around the customer
• communicates confidently and professionally with stakeholders at different organizational levels
• balances customer expectations with profitability, operational feasibility and DHL's commercial priorities

We expect you to have:

• have a minimum of 4 years of relevant experience within freight forwarding, logistics or a comparable commercial environment
• have experience within key account management, sales, business development or customer development
• have a strong understanding of freight forwarding and international supply chains
• have experience with commercial negotiations, customer proposals and tenders
• be comfortable working with commercial data, profitability, pipeline management and CRM
• hold a Bachelor's degree or have equivalent relevant experience and qualifications
• be fluent in English, both verbally and in writing
• be able to communicate professionally in Danish

And from us, you can expect:

• A commercial role with significant ownership of your own customer portfolio
• The opportunity to work with strategic customers and international supply chains
• A position in a global organization with extensive development opportunities
• Close collaboration with experienced colleagues across products, functions and countries
• A working environment built around our values of Respect and Results
• Being part of THE logistics company for the world
• Pension, health insurance, internal development opportunities and more

Workplace: DHL Global Forwarding, Hedegaardsvej 88, 2300 Copenhagen S – and as part of the job, you will have some traveling, mostly domestically, but as well internationally – on average 2-3 travel days per month. Working hours: The position is a full-time position The compensation package: The base salary is determined by your qualifications and competencies. The position is graded and sit within a predefined payband. Besides the base salary you will have – just to mentioned a few of the benefits - a pension scheme, bonus scheme, 25+5 vacation days per year, and a “Fritvalgskonto” (a “saving account” equal to 10% of your annual salary) paid out in December. How to apply: We conduct interviews on an ongoing basis, and as we recruit as soon as the right person is found, we encourage you to apply as soon as possible. Your application should include your CV and a short description of why you see yourself as a strong match for the role. If you have any questions, please feel free to reach out to Head of Marketing & Sales Per Kristjansen at per.kristjansen@dhl.com. We are looking very much forward to hearing from you! About the company: DHL Global Forwarding is part of Deutsche Post DHL Group, which consists of five divisions that together employ more than 585.000 people across the globe. Regardless of location and position, the goal is to maintain the position as the logistics company for the world, and therefore, digitalization, sustainability, leadership, diversity and inclusion is a top priority. In DHL Global Forwarding Denmark, 200+ people are employed and working from one of our three locations, Kastrup, Aalborg or Vejle. All locations have ocean and air freight and support customers within almost all industries. Our culture is familiar, our values are Respect and Results, and we are all working towards our vision of “Connecting people, Improving lives”. If you are interested in learning more about DHL please visit our website www.dhl.dk