Call Centre Administrator

A suitable candidate must have a one year post matric qualification in Office Administration or eq uivalent qualification.  At least one (1) year experience in call center, customer service or administrative environment, or Grade 12 with (2) two years’ experience in call center, customer service or administrative en vironment  Debt Counselling Certificate will be an added advantage. Du ties:  Providing administrative support to the call centre.  Interface with consumers via calls, emails and in person consultations for purpose of re solving enquiries related to the NCA.  Process / assess enquiries received by the NCR in line with the NCA and internal policies.  Accurately capture details of enquiries received.  Maintaining functional filling of all assessed enquiries and ensure accuracy and co mpleteness of records.  Compile daily, weekly or monthly reports. Kn owledge:  National Credit Act.  Customer service principles and engagement. Sk ills:  Skills and Competencies  Ability to work in a team driven environment.  Good organisational and time management skills.  Microsoft Office (Excel, Word, Outlook).  Effective Communications skills (verbal and written).  Customer relations.  Strong attention to detail.  Ability to multitask under pressure.  Data capturing accuracy. . Cl osing Date: 30 Sep 2026 Th e National Credit Regulator is an equal opportunity organisation which offers competitive market related packages. Suitable persons sh ould send a detailed CV quoting the relevant reference number to: IF-Recruitment@ncr.org.za Co rrespondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right no t to make an appointment. Re