Business Director

DitaExchange, part of Wirtek Group, is a profitable specialist enterprise software business providing solutions for structured content and information management. We are looking for a Business Director to take responsibility for commercial growth, customer relationships and business performance. The role combines strategic leadership with hands-on sales, customer success and management of a small team of specialists. Key responsibilities Commercial growth & business development

• Drive annual recurring revenue (ARR) growth through new customer acquisition, renewals and account expansion.
• Identify enterprise opportunities, particularly in regulated industries, government agencies and public-sector organizations.
• Personally lead customer meetings, product demonstrations, proposals, negotiations and complex sales processes.
• Develop commercial positioning, product packaging and pricing in collaboration with technical specialists.
• Maintain a structured CRM pipeline, accurate forecasts and regular reporting to Wirtek Group management.

Customer relationships & retention

• Own customer success, retention and churn prevention.
• Manage and develop relationships with existing international enterprise customers.
• Ensure a structured transition of key customer relationships and business knowledge from current leadership.
• Lead customer visits, business reviews and account development initiatives.
• Improve onboarding, adoption and long-term customer value.

Business & team leadership

• Take responsibility for business performance, commercial priorities and day-to-day operations.
• Lead a small team, aligning commercial commitments with technical delivery.
• Work with product and technical specialists to maintain a standard-product approach rather than customer-specific development.
• Identify practical opportunities to improve processes, efficiency and customer experience.
• Collaborate with Wirtek Group leadership on strategy, financial performance and growth objectives.

Required experience & competencies

• Proven commercial experience in B2B SaaS or enterprise software, including complex enterprise sales and account management.
• Strong understanding of recurring revenue, customer retention, renewals and expansion.
• Practical knowledge of Microsoft 365 and SharePoint-based enterprise solutions, with credibility among CIOs and IT decision-makers.
• Experience navigating procurement, cybersecurity, compliance and contractual requirements.
• Strong financial and business acumen, including CRM management, forecasting and performance indicators.
• Experience leading small teams or business units while remaining hands-on commercially.
• Excellent communication, negotiation and relationship-building skills.
• Structured, analytical and results-oriented, with the ability to learn new technologies and concepts quickly.

Additional advantages

• Experience selling to government agencies, regulators, defence organizations or other public-sector customers.
• Familiarity with CCMS, DITA, Information Mapping, SOPs or regulatory documentation.
• Experience in customer success, enterprise onboarding and commercial product management.
• Previous Business Director, General Manager or comparable leadership experience.
• Understanding of AI and automation in enterprise information management.

What we offer An opportunity to lead an established, profitable software business with international enterprise customers and the backing of Wirtek Group. The position offers direct responsibility for commercial performance, customer relationships and business development, working alongside experienced technical specialists. Interested? We welcome applications from experienced enterprise software professionals who combine commercial leadership with hands-on execution.