Business Analyst

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together – guide us in everything we do. Intelligent Operations is a new organization within Finnair Digital, focused on accelerating the digital transformation of airline operations. We bring together expertise in technology, data, architecture, integrations, and operational development to build reliable digital capabilities that support operational workflows and decision-making across the airline. We are now looking for a BUSINESS ANALYST to join our Intelligent Operations team at Finnair! In this role, you will help improve how data and analytics are used across Finnair's airline operations. You will work closely with operational stakeholders to understand their daily work, the challenges they face, and the information they need to make better decisions. We are looking for someone with a genuine interest in airline operations who enjoys working with both people and data. You should be comfortable analyzing data, understanding how it is structured, and turning business needs into practical solutions. As a Business Analyst, you will work with Data Scientists, Data Engineers, Digital Product Owners, and other Digital teams and Business stakeholders to develop reporting, analytics, and digital solutions that support operational decision-making. In this role, you will:

• Work with operational stakeholders to understand business processes, challenges, and decision-making needs.
• Translate business needs into clear requirements, data definitions, business rules, KPIs, and acceptance criteria for analytical and digital solutions.
• Analyze data to investigate business problems, identify patterns, and support operational decision-making.
• Collaborate with Data Engineers, Data Scientists, and Digital Product Owners on data modelling, technical requirements, and solution development.
• Support testing and validation of reports, dashboards, data models, and analytical solutions, including data quality and accuracy.
• Help stakeholders understand analytical findings, gather feedback, and identify opportunities for improvement.
• Ensure that solutions follow relevant data security, privacy, and governance requirements.

From you, we wish:

• Experience in business analysis, data analytics, business intelligence, reporting, or a similar role.
• A genuine interest in understanding business operations and improving them through data and analytics.
• Practical experience with Power BI, SQL, Snowflake, dbt, and Git.
• Hands-on experience in data modelling, including designing and maintaining data models for reporting and analytics.
• Good understanding of data quality, data transformation, and modern data platforms.
• Strong analytical and problem-solving skills, with the ability to translate business needs into clear requirements and practical solutions.
• Good communication and collaboration skills, with the ability to work effectively with business stakeholders and technical teams, take ownership, and drive work forward.
• Experience with agile development practices and digital product development.
• Knowledge of Python, airline operations, or another operationally critical environment is considered an advantage.
• Bachelor's or Master's degree in a relevant field, or equivalent practical experience.
• Excellent written and spoken English is required; Finnish language skills are considered an advantage.

Working at Finnair: We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop. We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassi sport (culture, health & wellbeing or commuting benefit), gyms around the Finnair campus and activities organized by our hobby clubs. Are you ready for the challenge and want to join our team? Submit your application with your CV, cover letter and salary expectation no later than Sunday, 15 November 2026. Please note that the hiring process includes a pre-employment security clearance and a drug test. If you have any questions about the role, please contact Henri Kalsi (Analytics Lead, Operations) by phone +358 45 131 5431. He is available throughout the application period on Wednesdays between 14:00 and 15:30 (Finnish time). Please note that we do not process applications submitted by email. Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, bringing together multiple views to foster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.