Air and Ocean Operations Coordinator

Crane Worldwide Logistics is a leader in supply chain solutions with 150+ locations across 36 countries, providing services that address our clients' logistics challenges. Crane worldwide logistics Norway is looking for experienced and motivated Air and Ocean Operator to join our teams in Stavanger and Oslo. The role involves managing international freight, coordinating with airlines, carriers, vendors and ensuring efficient daily operations. We are seeking proactive and commercially minded and driven candidates who can work independently, deliver excellent customer service and contribute to the continued growth of our Norwegian operations. Experience in both air and ocean freight is preferred, but candidates with strong experience in either are encouraged to apply. Essential job functions:

• Manage, update, and coordinate international air and /or ocean freight shipments, including import, export and cross-trade shipments.
• Coordinate with shipping lines, airlines, trucking companies, warehouse and overseas offices.
• Handle customer enquiries, operational challenges and shipment discrepancies in a professional and solution-oriented manner.
• Maintain strong relationships with customers and identify opportunities for additional business.
• Work closely with the global Crane Worldwide Logistics network to develop efficient transportation solutions.
• Support project cargo, out-of-gauge and other specialized shipments when required.
• Ensure compliance with company procedures, transport regulations and quality standards.
• Contribute to the continuous improvement and development of Crane Worldwide Logistics Norway.
• Perform other duties as assigned.

Physical requirements: The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable Norwegian legislation.

• Talking, hearing and using hands to operate a computer keyboard, mouse and other office equipment.
• Sitting for extended periods of time.
• Visual abilities required for computer work and reviewing documentation.

Education and experience:

• Minimum 3 years of relevant experience within international freight forwarding, preferably air and/or ocean freight.
• Experience in handling import and export shipments.
• Experience with international shipping documentation, carrier bookings and customer coordination.
• Knowledge of customs procedures and international trade requirements.
• Experience with freight quotations, carrier negotiations and shipment profitability is an advantage.
• Experience within project logistics, oil and gas, industrial cargo or specialized freight forwarding is considered beneficial.
• Relevant education within logistics, transportation or supply chain management is an advantage, but practical experience will be highly valued.

Other skills:

• Strong written and verbal communication skills in Norwegian and English.
• Excellent customer service skills with a professional and proactive approach.
• Ability to work independently and take ownership of assigned shipments and customer accounts.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks, shipments and deadlines simultaneously.
• Commercial awareness, including understanding of freight rates, costs and profitability.
• Strong problem-solving skills and ability to perform under pressure.
• Good computer skills and experience with freight forwarding or transportation management systems.
• Knowledge of CargoWise or similar systems is considered an advantage.
• Good understanding of Incoterms, shipping documentation and international transportation processes.
• Ability to work effectively with colleagues and customers across different countries and time zones.
• Flexible, motivated, and willing to contribute to a growing organization.

Certifications and Licenses

• Relevant professional certifications may be required depending on operational responsibilities.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required. Employees may be required to perform additional duties outside their normal responsibilities when reasonably necessary, in accordance with applicable Norwegian employment legislation. Recruitment Agency Policy At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.