AI Solutions Developer - Shape the future with AI for Customer Support at FOSS

Are you passionate about transforming cutting-edge AI into real-world solutions? Do you want to help design intelligent systems that improve knowledge sharing and customer support? Join FOSS as our new AI Solutions Developer and bring your AI and software skills to life in meaningful ways. At FOSS, we’re accelerating our digital journey. As part of our Service Knowledge Excellence team, you will join a growing effort to integrate AI into our knowledge management and customer support systems. What you will be doing As an AI Solutions Developer, your work will span from prototype to production, ensuring robust integration of AI into business processes and digital platforms. You will:

• Design end-to-end systems incorporating AI/ML models, data pipelines, APIs, and integration with existing software.
• Select, prompt, and evaluate foundation models (Azure OpenAI / Azure AI Foundry) for specific business challenges, and build retrieval and evaluation setups around them.
• Turn prototypes into scalable, production-ready applications, with automated pipelines for data ingestion, processing, and monitoring.
• Integrate AI functionality into software products (e.g., company apps, webpages, SharePoint, Salesforce) and expose it to other services through REST or GraphQL APIs.
• Build, configure, and continuously improve our Boost.ai customer chatbot, including dialogue design, integrations, and the AI agents that handle specialist retrieval and lookups.
• Track answer quality, usage, and cost in production, then tune prompts, retrieval, and pipelines to improve performance and reliability.
• Coordinate implementation with the teams that own the surrounding systems (Salesforce, SharePoint, our iOS and Android apps, and other business and IT stakeholders).

You will collaborate with domain experts across the business to turn ideas into tools real people use daily, and document your solutions so knowledge is shared across teams. What we hope to see you bring We’re looking for a technically sharp, impact-driven developer with:

• 2–5 years of hands-on experience building AI-driven systems (e.g., enterprise search, chatbots, recommendation engines, workflow automation).
• A solid, practical understanding of LLMs, including tool/function calling, building tools and MCP servers, context engineering, retrieval-augmented generation (RAG), and evaluating output quality.
• Strong Python skills and fluency in APIs (REST, GraphQL).
• Practical knowledge of AI/LLM frameworks (LangChain, Hugging Face, OpenAI APIs).
• Familiarity with vector databases and semantic search technologies (we use Qdrant).
• Understanding of backend development workflows and integration patterns.
• Experience with Azure cloud infrastructure (e.g., Azure OpenAI / Azure AI Foundry, App Service, Functions, storage, and identity).
• Clear communication and solid documentation practices.

It’s a plus if you have:

• Experience with conversational AI platforms, ideally Boost.ai.
• Experience working with domain experts (e.g., Service, QA, Engineering) and familiarity with enterprise platforms such as Salesforce and SAP.
• Familiarity with DevOps-style development, testing, and deployment, including containers (Docker, Kubernetes).

You are curious, proactive, comfortable working autonomously, and skilled in bridging the gap between technical prototypes and enterprise-ready products. Why choose FOSS? Joining FOSS means becoming part of a company where advanced technology meets purpose. You will:

• Work on diverse use cases ranging from enterprise search, chatbots, and AI agents to recommendation engines and workflow automation.
• Join a collaborative, cross-functional environment that bridges product, engineering, and operations.
• Learn and grow through real-world problem-solving and open sharing of knowledge.
• Enjoy a flat, informal culture where ideas are heard, decisions are fast, and your work truly matters.
• Be part of a small but growing AI team, with a high degree of autonomy and real room to develop your competencies and responsibilities.

We would love to hear from you! If you’re ready to use AI to drive real value in a global organization, we’d love to hear from you. Send your application via the link below; we only consider applications sent this way. If you have any questions, please reach out to Joseph S. Vollmar josv@foss.dk. We look forward to receiving your application! FOSS is committed to maintaining an inclusive and diverse culture. You can help us sustain an unbiased recruitment process by not including a photo and age in your application. About FOSS Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, is the effect it has on climate change. FOSS helps the world’s 100 biggest food companies, and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business, and we’re doing so as the global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries. Apply for job as AI Solutions Developer - Shape the future with AI for Customer Support at FOSS in Service